Share your story with us
Have you had a positive experience with the health care system?
The power of a story can make an impact, especially for dedicated health care workers who continue to show up.
This is about helping our health care workers feel valued and help them understand how much we appreciate the work they do each day.
At the same time, we will use any feedback we receive to make informed decisions and changes within the health care system. We will share the feedback with the relevant departments.
Share your story
We want to offer you the opportunity for you to share a story about a positive health care experience. We ask that you share your story because we want to remind health care workers that, despite the challenges we face in health care, we are grateful for their dedication.
When sharing your story, please be sure to include the following elements:
- Horizon facility name
- A timeline of events
- What made it special
A general rule of thumb is to answer who, what, where, when, why, and how?
Note: this is a space for sharing positive experiences. Every day, we learn from patients, clients and families. This space is for public comments and conversation.
The information shared here is not confidential or private. Do not share personal health information on this site.
If you have a complaint or concern, please connect with the Patient Representative in your area. Patient Representatives provide information, support, encouragement and assistance to patients, families and staff in all our facilities during a patient’s health care experience. You can find more information on our website here.
When you tell us about your experience – good or bad – it helps us improve the care and service we provide.
Guidelines for sharing
- Make sure it's done in a respectful way; don’t generalize; instead, focus on the experience
- Appreciate the invitation to speak; sharing a story is unique. Tell us about yourself
- The audience wants to learn and know your story
- As the storyteller, know what you are looking for (validation, empathy); be honest with yourself
- Concise, clear messages
- Need to create a safe environment for both the receivers of the information and the storytellers
Remember: A collaborative partnership between patients and health care providers is the way forward to safe health care.
(The guidelines section was adapted from The Canadian Patient Safety Institute)
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Three week stay
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I want to thank all the people working at the DECRH, especially those in Emergency, 4SE and 3SE, for the excellent care I received during a recent three week stay.
Across the spectrum, from the cleaning and kitchen staff to the PCAs, LPNs, RNs, Doctors and Infectious Disease Specialists and the rest, they all, unfailingly, without exception, under difficult, always stressful, sometimes dangerous circumstances displayed admirable qualities in their treatment of patients and each other. When they said that was their job, I responded, 'Yes, and you do it so very, very well.'
I found them to be professional, knowledgeable,
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Emergency Visit at SJRH
On March 26th, our 14-month-old daughter woke up a little out of sorts. She’d been suffering from cold symptoms for a few days and had woken up in the night, so we assumed she was overtired. It wasn’t long before she began to shake uncontrollably. We took her temperature and it was a little high, so we called 811. While on the phone, her hands, feet and around her mouth began to turn purple. The very helpful nurse on the line advised us to take her to the hospital. We arrived at the SJRH Emergency department around 8:00am and were... Continue reading
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