Communications & Community Engagement Survey

Background

Connecting with our community is a priority for the Town of Whitchurch-Stouffville. The goal of this Communications Survey is to gain feedback from the public and stakeholders regarding how we can strengthen communication and engagement efforts with residents and business owners. The results from this survey will be reviewed and analyzed by Town staff and incorporated within a new Corporate Communications Strategy. Receiving input from residents, business owners and community groups is vital to ensuring improved communications with our community.

This questionnaire has 22 questions and should take approximately 7-10 minutes to complete and all answers will remain confidential.

Thank you for taking the time to complete the Town of Whitchurch-Stouffville Communications Survey. This feedback will help us ensure that the community is receiving the information it needs in a timely and efficient manner through the most effective channels.

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* 1. What is your postal code?

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* 2. Which of the following statements best describes you?

Town of Whitchurch-Stouffville Resident

Business owner in The Town of Whitchurch-Stouffville

Both a resident and a business owner

Community Stakeholder but not a resident

Other (please specify)

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* 3. What is your age?

Under 18

18-34

35-50

51-64

65+

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* 4. Which of the following do you consider to be the most effective means of gaining information from the Town? Check all that apply.

Contacting a Town staff person or Councillor

Door to door notice

LED Signs at various locations (the red electronic signs)

Local Digital Newspapers (Stouffville SunTribune, Bullet Point News)

Local Print Newspapers (Stouffville/Markham Review)

Local Radio

Local TV

Mobile Signs by roadways (the large temporary ones)

"On the Road in Whitchurch-Stouffville" magazine

Social Media (X, Facebook, LinkedIn etc.)

"Talk of the Town" weekly podcast

Tax Bill inserts

Town Email Newsletter

Town Public Engagement Events

Town Website

Word of Mouth

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* 5. How frequently do you check for news and updates regarding the Town of Whitchurch-Stouffville?

Daily

Weekly

Bi-weekly

Monthly

I do not regularly check for updates

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* 6. Do you agree with this statement; I feel well-informed and knowledgeable regarding Town operations, events, projects and initiatives?

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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* 7. Overall, how satisfied are you with communications from the Town of Whitchurch-Stouffville?

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

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* 8. Within the past year, have you participated in a Town of Whitchurch-Stouffville public engagement opportunity such as a public meeting, survey, public information session, and/or public open house?

Unsure

Yes (please specify how many)

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* 9. If you answered ‘yes’ to the question above, do you feel that you had adequate notice and opportunity to provide your comments on the plan and/or project you engaged with?

Yes

If no or other, please explain why

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* 10. Do you agree with the following statement; I feel informed and knowledgeable about Council meetings and the decisions of Council?

Strongly Disagree

Disagree

Neutral

Agree

Strongly Agree

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* 11. If you feel well-informed, how do you find out about Council meetings and decisions of Council e.g. OTR Magazine, Social Media, Newsletter etc...)

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* 12. Did you know that all Town Council Meetings and Public (Planning) Meetings are video live streamed and archived on the Town website?

Yes

Other (please specify)

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* 13. If you use Social Media, which platforms do you regularly use?

Facebook

X (Twitter)

Instagram

YouTube

TikTok

I do not use Social Media

Other (please specify)

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* 14. If you do use social media, how frequently do you access your social media accounts?

Multiple times daily

Once daily

Multiple times a week

Once a week

Multiple times a month

Once a month

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* 15. How often do you visit the Town of Whitchurch-Stouffville website (www.townofws.ca) ?

Multiple times a week

Once a week

Multiple times a month

Multiple times per year

I do not regularly visit the Town website

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* 16. What information do you generally access on the Town website? (please check all that apply)

Council and Committee Meetings, Agendas & Minutes

News Releases & General Information

Property Tax & Water Information

Community Events Calendar

Waste Collection

Municipal By-laws

Department and Staff Contact Information

Recreation/Events information

Permits and Applications

Employment opportunities

Online Payments

Publications (budgets, annual reports, etc.)

Recreation Facilities and Programming

Road closures

Other (please specify)

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* 17. How would you prefer to receive the following information:

	Website	OTR	Social Media	E-Newsletter	Other
Community Event Details	Community Event Details Website	Community Event Details OTR	Community Event Details Social Media	Community Event Details E-Newsletter	Community Event Details Other
Council/Committee Agendas & Minutes	Council/Committee Agendas & Minutes Website	Council/Committee Agendas & Minutes OTR	Council/Committee Agendas & Minutes Social Media	Council/Committee Agendas & Minutes E-Newsletter	Council/Committee Agendas & Minutes Other
Employment opportunities	Employment opportunities Website	Employment opportunities OTR	Employment opportunities Social Media	Employment opportunities E-Newsletter	Employment opportunities Other
Municipal By-law Information	Municipal By-law Information Website	Municipal By-law Information OTR	Municipal By-law Information Social Media	Municipal By-law Information E-Newsletter	Municipal By-law Information Other
News Releases & General Information	News Releases & General Information Website	News Releases & General Information OTR	News Releases & General Information Social Media	News Releases & General Information E-Newsletter	News Releases & General Information Other
Property Tax & Water Information	Property Tax & Water Information Website	Property Tax & Water Information OTR	Property Tax & Water Information Social Media	Property Tax & Water Information E-Newsletter	Property Tax & Water Information Other
Publications (budgets, annual reports, etc.)	Publications (budgets, annual reports, etc.) Website	Publications (budgets, annual reports, etc.) OTR	Publications (budgets, annual reports, etc.) Social Media	Publications (budgets, annual reports, etc.) E-Newsletter	Publications (budgets, annual reports, etc.) Other
Recreation Programming	Recreation Programming Website	Recreation Programming OTR	Recreation Programming Social Media	Recreation Programming E-Newsletter	Recreation Programming Other
Road closure Notices	Road closure Notices Website	Road closure Notices OTR	Road closure Notices Social Media	Road closure Notices E-Newsletter	Road closure Notices Other
Waste collection updates	Waste collection updates Website	Waste collection updates OTR	Waste collection updates Social Media	Waste collection updates E-Newsletter	Waste collection updates Other

Other (please specify e.g. mobile road sign, Tax bill insert, posters)

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* 18. Do you read the On The Road in Whitchurch-Stouffville (OTR) magazine that is mailed out to all residents?

Yes, I read it in detail

Yes, I scan it

Occasionally

If you selected YES, please tell us Why and proceed to the next question.

If you selected NO, please tell us why and skip to Question 20

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* 19. If you responded yes, how informative do you find the OTR Magazine:

Very Uninformative

Uninformative

Neutral

Informative

Very Informative

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* 20. What do you like about the OTR magazine?

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* 21. Do you have any comments or recommendations regarding the OTR magazine?

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* 22. In your opinion, how can the Town improve communications with residents (i.e. methods of communication) or what methods of communication would you like the Town to use?

Communications & Community Engagement Survey

Background

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* 1. What is your postal code?

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* 2. Which of the following statements best describes you?

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* 3. What is your age?

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* 4. Which of the following do you consider to be the most effective means of gaining information from the Town? Check all that apply.

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* 5. How frequently do you check for news and updates regarding the Town of Whitchurch-Stouffville?

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* 6. Do you agree with this statement; I feel well-informed and knowledgeable regarding Town operations, events, projects and initiatives?

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* 7. Overall, how satisfied are you with communications from the Town of Whitchurch-Stouffville?

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* 8. Within the past year, have you participated in a Town of Whitchurch-Stouffville public engagement opportunity such as a public meeting, survey, public information session, and/or public open house?

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* 9. If you answered ‘yes’ to the question above, do you feel that you had adequate notice and opportunity to provide your comments on the plan and/or project you engaged with?

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* 10. Do you agree with the following statement; I feel informed and knowledgeable about Council meetings and the decisions of Council?

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* 11. If you feel well-informed, how do you find out about Council meetings and decisions of Council e.g. OTR Magazine, Social Media, Newsletter etc...)

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* 12. Did you know that all Town Council Meetings and Public (Planning) Meetings are video live streamed and archived on the Town website?

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* 13. If you use Social Media, which platforms do you regularly use?

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* 14. If you do use social media, how frequently do you access your social media accounts?

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* 15. How often do you visit the Town of Whitchurch-Stouffville website (www.townofws.ca) ?

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* 16. What information do you generally access on the Town website? (please check all that apply)

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* 17. How would you prefer to receive the following information:

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* 18. Do you read the On The Road in Whitchurch-Stouffville (OTR) magazine that is mailed out to all residents?

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* 19. If you responded yes, how informative do you find the OTR Magazine:

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* 20. What do you like about the OTR magazine?

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* 21. Do you have any comments or recommendations regarding the OTR magazine?

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* 22. In your opinion, how can the Town improve communications with residents (i.e. methods of communication) or what methods of communication would you like the Town to use?

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* 23. Please provide any additional comments and/or feedback regarding Town communications activities and efforts.