Overview
Kaltura is UFV’s media repository integrated in Blackboard. This media tool provides faculty and students the opportunity to seamlessly author, upload, record, search and stream media content for teaching and learning purposes.
UFV employees and students can use this form to report issues with My Media (Kaltura).
Do not use this form to request a service. myClass (Blackboard) services can be found here.
TIP: Have a question about Kaltura? View resources here.
Information Required
UFV employees and students can complete the Report a Kaltura Issue form to report an issue with Kaltura. Please provide the following information when filling out the form:
- Type of device, browser and operating system being used when the issue occurred
- Course ID / course name (if applicable)
- Kaltura Component (e.g., Media Upload, Express Capture, etc.)
- Issue Description
- Screen shots of error messages, etc.
Instructions
Click on the "Submit Kaltura Issue" and complete all required fields on the form.
Support
Contact the IT Service Desk, or check the ticket status of your tickets in the Online Portal for updates.
Service Catalogue Entry
| Service Name |
Report a Kaltura Issue |
| Service Users |
UFV employees and students |
| Description |
Report a Kaltura issue. |
| Features |
N/A |
| Category |
Learning Management System / myClass (Blackboard) |
| Sub Category |
Report a myclass (Blackboard) or Kaltura Issue |
| Supporting Services |
N/A |
| Service Owner |
Manager, Application Services |
| Business Owner |
Manager, Application Services |
| Authorized Requestors |
All UFV employees and students can request this service |
| Request Process |
Submit the request form with all required fields. |
| Approval Requirement/Process |
N/A |
| Requirements and Pre-requisites |
N/A |
| Turnaround Time for New Requests |
2 business days. |
| Requester Responsibility |
Enter all required fields on the form. Provide all necessary details. |
| Support Hours |
UFV business hours |
| Hours of Availability/Planned Downtime |
24/7 |
| Support Process |
Contact the IT Service Desk. Check the status of the ticket in the IT Services Portal. |
| Support Owner |
Manager, Application Services |
| Support Documentation |
IT Services Portal Knowledge Base |
| Customer Costs |
N/A |