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COVID-19 updates, June 10: Montrealers share frustrations – and tips – on speeding up second vaccine doses.

Quebec surgery wait lists won't return to normal until 2023, Dubé says. Quebec-Ontario border expected to reopen in days.

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Updated throughout the day on Thursday, June 10. Questions/comments: ariga@postmedia.com


Top updates

  • Having second-dose problems with Clic Santé? Call Quebec’s hotline or visit a walk-in clinic, Dubé says
  • Another hit-or-miss day for people advancing second vaccine appointments
  • Quebec surgery wait lists won’t return to normal until 2023, Dubé says
  • Bus drivers no longer required to wear masks as of June 14, but customers must keep them on, STM says
  • Canada will distribute 7.1M Moderna doses to provinces over next two weeks, Anand says
  • Quebec-Ontario border expected to reopen in the next few days, Legault says
  • Mailbag: Montrealers share frustrations – and tips – on speeding up second vaccine doses
  • As of today, Quebecers 65+ are eligible to advance their second Pfizer vaccine dose
  • 77% of Quebecers 12+ have received a first vaccine dose
  • Canada’s infection rate plummets
  • Quebec reports fewer than 200 cases for 5th straight day as hospitalizations fall
  • Year-long wait lists for surgery rise by more than five times in pandemic
  • Holding proms in July “nearly impossible,” administrators say
  • A guide to COVID-19 vaccinations in Quebec
  • Sign up for our free nightly coronavirus newsletter
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5:45 p.m.

Thanks for reading

I’ll be back tomorrow with another live blog.

In the meantime, you can follow all our coverage via the coronavirus page.

My previous COVID-19 live blogs are available here.


5:40 p.m.

Having second-dose problems with Clic Santé? Call Quebec’s hotline or visit a walk-in clinic, Dubé says

Health Minister Christian Dubé is urging people who have had trouble advancing their second Pfizer doses on Clic Santé to call the province’s COVID-19 hotline or visit a walk-in clinic.

At a briefing about surgery wait times this afternoon, Dubé was asked about complaints of glitches on the vaccination appointment booking site.

Dubé blamed the problems on insufficient or incorrect information that was entered into Clic Santé when people booked their first shot.

With many people experiencing problems since the option of advancing appointments became available Monday, the system has been tweaked to require fewer bits of correct information when booking second shots, the minister said.

Those still experiencing problems can call the hotline, where someone will be able to correct the data in the system, Dubé said.

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The hotline is open from 8 a.m. to 8 p.m. Monday to Friday and from 8:30 a.m. to 4:30 p.m. on Saturday and Sunday:

  • 1-877-644-4545 (toll-free line)
  • 514-644-4545
  • 450-644-4545
  • 418-644-4545

That hotline crashed at least twice this week.

However, Dubé said the hotline is now able to handle more calls so people can dial in and fix incorrect data in the system.

“Sometimes, the problem (on Clic Santé) is so small – it can be just a wrong phone number,” Dubé said.

“We’ve added phone operators – we’ve added a lot of them over the past few days. The best thing is to phone and to say ‘what is the problem? Is it my phone number? Is it my email address?’”

If people don’t want to call the hotline, there’s another option: visit a walk-in clinic to correct any errors – or to actually get the second Pfizer shot, Dubé said.

Despite the glitches, about 100,000 people managed to speed up their second appointments today alone, Dubé said.


5:40 p.m.

Another hit-or-miss day for people advancing second vaccine appointments

It was hit-and-miss for people trying to advance their second vaccination appointments today, readers tell me – with some pleasantly surprised by the ease with which they were able to advance dates.

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I shared some comments earlier (see item below, timestamped 1:40 p.m.).

Here are a few more:

“Sped up second dose by two weeks. I opened two tabs on my browser and was able to rebook appointments for two people at back-to-back times. It took about 10 minutes. Easy peasy.”

“It was very easy. No problems at all. Took only a couple of minutes.”

“My attempt to book a second dose for someone yesterday and today proved futile. I booked the first dose for the same person, without a problem. I have tried dozens of times since last night but keep being hold ‘we are having difficulty identifying you.’ All I am required to do is put in the Medicare number and phone number. I have tried three different phone numbers, thinking this could be the issue. It is not. I give up.”

“I registered for my second dose Pfizer this am at 9 at the MUHC. I was not impressed that the only date was for June 30 when my original second dose date was July 18. I took it then cancelled to get one for June 26. I am over 65 with autoimmune disorders but ‘what the heck.’”

“Hoping to leave a comment with respect to the lack of explanation as to why those who stepped up to receive the 1st dose of AstraZeneca are not allowed to speed up their second dose if choosing Pfizer? Why are reporters not insisting Dubé answer this during his press conference?”

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“I received AstraZeneca on March 16, with a second scheduled AZ dose for July 6. I checked the government website yesterday and read the rules: no changing of date if you want Pfizer, just show up to your already scheduled second dose and ask for Pfizer. I was able to go on Clic Santé today as I am 68. I decided to give it a try even though I was fairly confident that I would not be able to change my appointment, or type of vaccine online. Much to my surprise, at 7:30 a.m. this morning, I was able to book a Pfizer second dose for June 26th at the LaSalle Arena. I was in shock. This was contrary to the Quebec website and everything I had read in the media. I know of three other people who were also able to change to Pfizer on Clic Santé after a first dose of AZ. I have no way of knowing if Clic Santé was programmed in error and we were the lucky few who got through, or whether this is how it works for everyone. I hope the government changed its rules and is allowing all of us first dose AZ citizens to chose what we want, for a date that works for us!!”


4:55 p.m.

Immigrant deaths early in pandemic about twice that of other Canadians: StatCan

Canadian neighbourhoods where visible minorities live had a COVID-19 death rate about two times higher than areas that had a low proportion of immigrants, says a study from Statistics Canada.

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Most of the immigrants who died lived in Montreal, Toronto and Vancouver.

Read our full story.


4:05 p.m.

Quebec surgery wait lists won’t return to normal until 2023, Dubé says

There are 145,000 surgeries are on hold in Quebec, many of them delayed due to the pandemic.

But before making a major dent in the wait lists, the province must first “stabilize” its health care system in 2021, Health Minister Christian Dubé said Thursday.

He said it will only be 2022 before the province can reduce the wait lists significantly – and 2023 before waits return to pre-pandemic levels.

It will take time to catch up because health workers are exhausted, there is a labour shortage, summer vacations are coming up, and the health system is coordinating the province’s massive vaccination campaign, Dubé said.

Asked how exactly the province anticipates ramping up surgeries, Dubé said a detailed plan will be made public in the fall after summer negotiations with health care workers.

Lucie Opatrny, an assistant deputy health minister, told reporters that during the first wave in the spring of 2020, the province went from an average of 34,000 surgeries per month to just 6,000 monthly over a period of almost two months.

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She said the system was able to better handle the second and third waves, with more surgeries conducted.

Conférence de presse du ministre de la Santé

On annonce, aujourd’hui, une stratégie pour le rehaussement des activités chirurgicales. 🎥Pour tous les détails, suivez notre point de presse en direct👉

Posted by Christian Dubé - Député de La Prairie on Thursday, June 10, 2021
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3:15 p.m.

Bus drivers no longer required to wear masks as of June 14, but customers must keep them on, STM says

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2:40 p.m.

Canada will distribute 7.1M Moderna doses to provinces over next two weeks, Anand says

After weeks of uncertainty, the federal government has a timeline for its next Moderna delivery.

A total of 7.1 million doses will arrive next week, Procurement Minister Anita Anand announced this afternoon.

The first batch – 2.9 million doses – will land mid-week, with the rest due at the end of next week. The distribution of the second shipment to provinces expected to take place during the week of June 21, Anand said.

Many Canadians are awaiting second Moderna shots.

Quebec Health Minister Christian Dubé has said that he needed a timeline from Ottawa before deciding when Moderna recipients will be able to speed up their second doses.

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2 p.m.

Quebec-Ontario border expected to reopen in the next few days, Legault says

Quebec Premier François Legault says he expects the border between Quebec and Ontario to reopen “in the next few days.”

He was responding to a reporter’s pandemic question at a press conference about a cultural announcement.

The border was closed to non-essential travel on April 19 in a bid to curb the spread of COVID-19.

“We are in discussions with the Ontario government, the Ford government, and I’m confident that in the next few days we’ll be able to open the border,” Legault said.

Legault was also asked about Clic Santé glitches and long lines at some walk-in vaccination clinics today.

He did not answer, saying Health Minister Christian Dubé will have something to say about the problems when he speaks to reporters at 3:30 p.m.

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1:55 p.m.

COVID-free Auckland, N.Z., crowned world’s most livable city thanks to pandemic response

Auckland has been named the world’s most livable city off the strength of New Zealand’s pandemic response.

Read our full story.


1:50 p.m.

Reminder: Quebec offers advice for people having difficulties with Clic Santé

Here’s what the Health Department said yesterday when it acknowledged that many people were having difficulties advancing second-dose appointments on Clic Santé:

“Some people had some difficulties with Clic Santé and were unable to advance their appointment,” the department said. “This is most likely due to a mismatch in personal information or missing information when making the first dose appointment. Time slots are available in sufficient quantity for everyone.”

The department added: “People who continue to have difficulty can ask a loved one for help. They can also go, if they wish, to a walk-in clinic to correct this information or to receive the second dose, if the vaccine received in the first dose is available. The walk-in clinic service offer will also be expanded to make this type of clinic accessible in each region. The other option is to keep your original date.”

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1:40 p.m.

Mailbag: Readers share frustrations – and tips – on speeding up second vaccine doses

Premier François Legault and Health Minister Christian Dubé are patting themselves on the back for the speed with which Quebec’s first-dose vaccination rate soared.

However, the province has hit a bump with the system put in place to allow more than three million Quebecers to speed up their second doses.

As you may have read in our live updates on Monday, Tuesday and Wednesday, many people are struggling with the system and struggling to understand Quebec’s rationale for not allowing AstraZeneca recipients to get the Pfizer as a second dose as soon as possible.

Here are some more emails from readers:

“It is my day to rebook a second dose of Pfizer at Bob Birnie arena. Yesterday I waited went with my 95-year-old mother who had to wait 45 minutes standing in the heat. The woman in registration told me there were no more available slots for me until June 24. I already have an appointment for June 21 so she said to keep it. There are full days of appointments for first doses. Why can’t they devote more to second doses? All my friends in their 60’s just showed up at clinics like Dollard and Bill Durnam and got their second dose. Why aren’t the rules clearer? This has been so much harder than booking my first appointment. I get error messages all the time! There is no walk-in clinic in the West Island where seniors can go…”

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“Please let people know that in order to complete the form on the Clic Santé website, they have to insert the confirmation number they received on the confirmation received from Clic Sante. This number is entered in the box right after their Medicare number is entered. If this confirmation number is not entered then you get the error message. It took my daughter and me a few tries until we figured out that this confirmation number has to be entered. Once we entered the number everything went smoothly. No problem at all. I hope I been able to explain clearly to you what people have to do. I am sure a lot of the problems people are having is because they are not entering this number. Once I changed my date from July 4 to June 13 I received confirmation from Clic Santé with a new confirmation number.

“My take is this: No COVID worries as cases minimal. Chances of heart attacks getting on-site maximal.”

“Thanks for reaching out to the Health Department to clarify the confusion. Did they happen to say why (AstraZeneca recipients) cannot advance appointment if we want Pfizer as a second dose and must wait 16 weeks? Unless the science is recommending that (and I doubt it as Ontario is allowing it after 12 weeks) seems pretty unfair to me? Feels like they are punishing us (those who do not want AstraZeneca as a second dose) because we have made a different choice. Thanks for being on top of things. Your daily updates are my go-to place to keep informed of the ever-changing landscape!

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“Thanks for your work at the Gazette (I’m a digital subscriber). I wanted to relate something I experienced today at Decarie Square. As you may know, they are allowing anyone to walk-in for a second dose of either Pfizer or AstraZeneca as long as it has been at least eight weeks since your first dose. To the best of my knowledge, nobody in the press or government has publicly stated that walk-in was an option for Pfizer, so I was a bit surprised that this is happening. In addition, I was told that I could not request Pfizer instead of AstraZeneca, because my first dose was AstraZeneca. This despite multiple press reports that switching was safe and would be permitted Why is the government insisting on preventing switching, even from Moderna to Pfizer? There does not seem to be enough Moderna or AstraZeneca coming to provide everyone with a second dose. Personally, I don’t like the fact that I am being told that I have to get AstraZeneca for my second dose, OR wait until my original second appointment at 16 weeks and hope that another option is available at that time. This seems coercive and unethical, especially given other provincial policies of allowing this switch to be elected immediately.”

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“Amazed by the volte-face of (Health Minister Christian) Dubé today. We were specifically assured our second dose would be our choice. Today, he blatantly said no choice (unless) there are enough doses. We are elderly and took Astrazeneka because in March there was no choice. What gives? Sounds like Larry, Moe and Curly!”

And here’s an excerpt from an AstraZeneca recipient’s email:

“I choose to get AstraZeneca as a first dose in order to help end the terrible impacts this pandemic has had on us all. I booked my appointment as soon as I was able to do it- I did not hesitate despite the risk I was taking with a (vaccine-induced blood clot) reaction. Just a few days after I got my first dose, I found out that I could have gotten a Pfizer vaccine soon after. Had I been just two years younger, or less enthused about the prospect of getting the AstraZeneca vaccine or even less efficient at booking my appointment, I would have ended up with Pfizer. I know several people above 45 that did any or all of that and ended up with Pfizer about a week later. And then, the NACI recommendation about preferred vaccines came out and eventually Quebec decided to no longer administer AstraZeneca as a first dose. Furthermore, I did not know that I would also be putting myself at risk for (vaccine-induced blood clot) with the second dose. It was a very stressful 28 days after my first dose. That is a very long time to wait for a potentially fatal reaction. I don’t care if the (vaccine-induced blood clot) risk for a second dose is estimated to be 1/600 000. This data will surely change just as the data for the first dose changed (the vaccine-induced blood clot risk ended up being 1/60 000 in Quebec). I don’t want to be a part of the second dose experiment – I do not want to do a second tour of duty, especially, given the current vaccination rate and epidemiological situation. After all, that is what NACI recommends. They also recommend getting the second dose as soon as possible.

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“My lack of vaccine hesitancy and desire to improve the vaccination rate in Quebec (which was slowing down due to AstraZeneca safety concerns) has put me in this position while there are people who still refuse flat-out to get vaccinated. Those that were vaccine-hesitant and delayed vaccination in order to get an mRNA vaccine or out of neglect, have been rewarded even though their actions may have actually resulted in killing people. By choosing to brave the AstraZeneca vaccine for the greater good of society, I may have saved lives. And yet, I now find myself in this down-graded position.

“The least the Quebec government can do is provide an explanation out of respect to the 500,000 Quebecers that stepped up for a first dose of AstraZeneca. Why are they avoiding offering up an explanation? Who benefits from this lack of transparency Surely, I am not the only person that is left wondering.”


1:10 p.m.

Regional health authority responds to complaint about delays at Décarie Square vaccination clinic

Yesterday, I highlighted a tweet by Marvin Rotrand, a Montreal city councillor, about long waits for seniors in line for vaccinations at the Décarie Square mall.

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Late last night, the regional health authority responded.

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12:55 p.m.

Quebec public health institute provides mask, cleaning guidelines for workers

The Institut national de santé publique du Québec is providing guidance on mask-wearing and cleaning protocols for workers.

“Wearing a mask continuously remains recommended indoors for the orange and yellow levels,” the institute says.

As for cleaning and disinfection, “with the exception of frequently touched surfaces, cleaning and disinfection is no longer necessary” in orange zones.

And, in yellow zones, eye protection is no longer necessary when you are interacting with people who are less than two meters away.

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12:50 p.m.

As of today, Quebecers 65+ are eligible to advance their second Pfizer vaccine dose

If you tried to speed up your second Pfizer dose today, let me know how it went: ariga@postmedia.com


12:45 p.m.

77% of Quebecers 12+ have received a first vaccine dose

Just under 77 per cent of Quebecers 12 and older have received at least one dose, according to the latest provincial update.

“However, the goal is to reach 75 per cent in all age categories” and that goal is still not achieved among people 39 and younger, Health Minister Christian Dubé said via Twitter this morning.


11:25 a.m.

Canada’s infection rate plummets

From The Canadian Press:

Canada’s COVID-19 infections continue to plummet, with the seven-day average of new cases sitting at 1,611 as of today.

The number represents the lowest level seen since Sept. 30, 2020.

It’s down almost one-third from just a week ago, and down 82 per cent from the third wave peak of more than 8,800 new cases per day on average in the third week of April.

Canada’s rate of new infections also fell below the United States Thursday for the first time in two months.

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Canada’s daily average rate of new infections surpassed the U.S. rate for the first time in the pandemic on April 9 when Canada recorded 206 new cases for every one million people, compared to 205 south of the border.

Canada’s infection rate in the third wave peaked less than 10 days later at 233 cases.

On June 9, it recorded a rate of 43 new infections for every million people, while the U.S. recorded a rate of 46 cases per million.


11:15 a.m.

Updated charts: Quebec cases, deaths


11:05 a.m.

Quebec reports fewer than 200 cases for 5th straight day as hospitalizations fall

Quebec has recorded 189 new cases of COVID-19, the provincial government announced this morning.

It’s the fifth straight day with fewer than 200 new infections. Hospitalizations fell for the 17th consecutive day.

The positivity rate was below one per cent for the second day in a row. Yesterday was the first day since August with a rate lower than one per cent.

In addition, two new deaths were reported, neither of which occurred over the previous 24 hours.

One of the deaths occurred on June 3 and the other on an unknown date.

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Some other key statistics from Quebec’s latest COVID-19 update, published this morning:

  • Montreal Island: 52 cases, 1 death.
  • 6 fewer people are in hospital. Total hospitalizations: 251.
  • 4 more people are in intensive care. Total in ICU: 64.
  • 84,936 additional vaccine doses were administered.
  • 24,652 tests were conducted on Tuesday, the last day for which screening data is available.
  • Positivity rate: 0.8 per cent.

Since the beginning of the pandemic, Quebec has reported 372,476 cases and 11,166 deaths linked to COVID-19. A total of 359,104 people who have contracted the disease have since recovered.


10:50 a.m.

Legault, Dubé to speak to reporters today

Two Quebec press conferences are scheduled today.

At 1 p.m., Premier François Legault will make a cultural announcement at which he is expected to be asked about the pandemic.

And at 3:30 p.m., Health Minister Christian Dubé is to make an announcement regarding “the resumption of surgeries” in Quebec as the COVID-19 situation improves.

I’ll provide live coverage and a live feed here.


10:45 a.m.

These services can help West Island seniors facing abuse or fraud

In advance of World Elder Abuse Awareness Day on June 15, the West Island Committee Against Elder Abuse is highlighting local resources.

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Read our full story, by Albert Kramberger.


10 a.m.

Alberta to lift some restrictions; Manitoba to release reopening plan

Two Prairie provinces hit hard by the third wave of the COVID-19 pandemic are moving toward shedding more public health restrictions, The Canadian Press reports.

Alberta is entering the second step of its reopening plan, which includes allowing up to 20 people at outdoor gatherings, weddings and funeral services, but still bans indoor gatherings.

Gyms and fitness studios can open today, and restaurants can have a maximum of six people at a table, indoors or on a patio.

Phase 2 of the reopening depended on at least 60 per cent of the eligible population having at least one dose of the COVID-19 vaccine.

The province sits at about 67 per cent, but still needs thousands more Albertans to get their first shot to enter the final phase that would lift almost all restrictions two weeks after it hits 70 per cent.

Manitoba, meanwhile, is expected to outline how it plans to reopen.

The province has already announced that, as of Saturday, people will be allowed to gather — outdoors only — in groups of five in a public space or up to 10 people on private property.

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Ontario, for its part, is to release new COVID-19 projections and an update on its vaccine rollout today on the eve of its economic reopening.

New modelling will be presented at the afternoon pandemic update with the province’s top doctor.

The modelling and vaccination updates will come as the province prepares to enter the first step of its reopening plan on Friday, which will allow limited retail shopping and patio dining.

New COVID-19 infections and hospitalizations have dropped in recent weeks and the province is moving ahead with the first step of its reopening plan a few days early.

More restrictions will loosen after 21 days if pandemic indicators improve and more people get vaccinated.

Despite positive trends, officials say they’re monitoring the spread of a more infectious virus variant.


9:40 a.m.

Year-long wait lists for surgery rise by more than five times in pandemic

Since the start of the pandemic, the number of Quebecers waiting at least a year for surgery has more than quintupled, according to the latest Health Ministry data.

Read our full story, by Aaron Derfel.

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9:40 a.m.

Holding proms in July “nearly impossible,” administrators say

Despite the Quebec government’s decision to allow high school proms in July, most Montreal schools will probably not be able to organize traditional events during the summer months, school administrators say.

Read our full story, by René Bruemmer.


9:40 a.m.

Some Quebecers struggle to move up second vaccine appointments

Quebec’s generally smooth-sailing vaccine rollout seems to have gotten stuck in the weeds this week.

Read our full story, by Katelyn Thomas.


9:40 a.m.

Quebec bill would fine workers who don’t report mistreatment of seniors

Quebec’s minister responsible for seniors, Marguerite Blais, tabled a bill on Wednesday to better prevent their mistreatment, discover those who could be victims and intervene to protect them.

Anyone found contravening this obligation could be fined between $2,500 and $25,000, or double that in the case of a repeat offender.

Read our full story.


9:20 a.m.

Coming soon: COVID Conspiracies podcast

The COVID-19 pandemic has turned Canada upside-down for over a year. People are locked down, businesses are closed, and everybody’s looking for somebody to blame. But amid all the chaos, misinformation has flourished. Conspiracy theorists and anti-vaxxers have taken to the internet to spread false information about vaccines, lockdowns, and the virus itself.

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In a six-part series that will be launched June 14, Postmedia journalists from across the country will dive deep into why conspiracy theorists and anti-vaxxers have flourished during the pandemic, how their false claims hurt us, and what we can do about it. Hosted by Monique Beaudin of the Montreal Gazette.

You can listen to a preview and subscribe now on Apple Podcasts. It will also be available on Spotify, Google Podcasts, Stitcher and other podcast sites.


9:15 a.m.

A guide to COVID-19 vaccinations in Quebec

Local health authorities have set up mass vaccination sites across Montreal.

You can book appointments via the Clic Santé website or by phone at 1-877-644-4545.

Here are the nuts and bolts of getting vaccinated, by Katherine Wilton. Her guide includes the age groups targeted, how to book appointments, and addresses of vaccination centres.

Two private sites can also help you book appointments:

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9:15 a.m.

Here are the current pandemic restrictions in Montreal and Quebec

We are regularly updating our list of what services are open, closed or modified in Montreal and Quebec, including information on the curfew and other lockdown measures.

You can read it here.


9:15 a.m.

Here’s where Montrealers can get tested today

Montrealers can be screened at test centres across the island.

You can check screening clinic wait times here.


8:45 a.m.

The situation across Canada

Here’s the rate of case growth per 100,000 people over the past seven days, via the federal government’s latest epidemiology update.


8:30 a.m.

Sign up for our free nightly coronavirus newsletter

Stay informed with our daily email newsletter focused on local coronavirus coverage and other essential news, delivered directly to your email inbox by 7 p.m. on weekdays.

You can sign up here.


ariga@postmedia.com

Read my previous live blogs here.


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