FACILITY UPDATES
Following Queen's University's Update on Queen's masking mandate, masking will be optional when at the Athletics and Recreation Centre or taking part in an Athletics & Recreation sanctioned event, effective June 1, 2022.
In accordance with local public health guidelines, those attending appointments at the Q Sports Medicine Clinic will still be required to wear a mask until further notice.
Future updates to ARC protocols and procedures will be communicated as they become available.
Following Queen's University's announcement with regards to the extension of the on-campus masking requirement to the end of May 2022, Athletics & Recreation is reminding facility and program users of the masking protocols that will remain in place.
- Facility users may remove their mask when they are directly performing their physical activity (i.e., using weights, a cardio machine, playing an intramural game, etc.).
- ASTM Level 2 medical-grade masks (or better) continue to be required at all other times (entry/exit, while moving around the facility, in locker rooms, etc.).
Future updates to ARC protocols and procedures will be communicated as they become available.
Following today's announcement by the University with regards to the Return-to-campus health and safety reminders, Athletics & Recreation (A&R) wishes to highlight the following important reminders for all those entering A&R athletics and recreation facilities, when engaging in A&R programs or when attending sport events.
- Enhanced proof of vaccination will continue to be required to access athletics and recreation facilities, including:
- Enhanced vaccination certificate with QR code
- ID (either valid Queen's issued ID card [Student card or Employee card] or government issued ID showing name & birth date).
- Completed SeQure app or Q Game-Day Check-in for spectators
- Complete enhanced symptom screening at check-in
- All facility users and spectators must use ASTM Level 2 medical-grade masks (or better) at all times within the ARC, including during physical activity. Individuals wearing cloth masks will not be permitted entry or participation.
- For students: distribution of an initial supply of medical-grade masks from faculties commenced on Tuesday, February 22. Each student is eligible to receive one box of 50 masks. Students can gather more information about mask distribution through their faculty.
- For staff: department units on campus have been issued masks to distribute to their respective employee groups.
- ASTM F2100 Level 2 medical-grade masks can be purchased in on-campus vending machines, at the Campus Bookstore, Queen's DrugSmart, other local pharmacies, department stores, or online. You can recognize medical-grade masks by looking for the ASTM level (Levels 2 are required), or an indication the masks meet or exceed ASTM F2100 requirements on the package.
Future updates to ARC protocols and procedures will be communicated as they become available.
Effective February 17, in alignment with the Province's Next Phase of Reopening, Athletics & Recreation will be making the following updates to the Athletics and Recreation Centre (ARC) facilities' protocols:
- The ARC will return to 100 percent capacity in fitness spaces.
- Facility users will no longer be required to reserve their facility access session in advance. Walk-up access will be permitted.
- Once inside the ARC, facility users may move freely about the activity space, following traffic flow, to use the equipment they require. Facility users are asked to continue to respect the personal space of their fellow users while moving through or using equipment in the facility.
- Gaels varsity sporting events will be open to spectators at 50 percent capacity.
Please be advised that several protocols remain in place moving forward:
- Facility users and spectators continue to be required to show the following to gain access:
- Government issued confirmation of vaccination with QR Code (must include name and date of vaccinations received and the type of vaccine)
- Proof of ID (must include name and birthdate)
- Completed SeQure App or Q Game Day Check-In for spectators
- Complete enhanced symptom screening at check-in
- Facility users are required to wear a mask at all times.
- A&R strongly encourages those using the ARC or attending sporting events to wear an ASTM F2100 Level 2 medical-grade masks (or better) within the facility.
- Effective February 28, the University requires all facility users and spectators to use ASTM Level 2 medical-grade masks (or better) at all times within the ARC, when engaged in A&R programs or when attending sporting events.
- After February 28, individuals wearing cloth masks will not be permitted entry or participation.
- Facility users taking part in Group Fitness or Facilitated Recreation will need to continue to register for their program via getactive.gogaelsgo.com. Registration confirmation will take place by the instructor or leader at the specific program space (i.e., the designated fitness studio) after completing the check-in process to enter the facility.
Following Queen's University's Update On The Return To In-Person Instruction, Queen's Athletics & Recreation (A&R) is providing the following updates on its COVID-19 protocols for all facility users and visitors entering A&R facilities and/or spectator attending varsity events.
Enhanced Vaccination Certificate
- Commencing February 11, the ARC will be using scanners and the Verify Ontario app to check QR Codes on enhanced vaccine certificates as a component of entry for those using the facility or attending varsity sporting events.
- Facility users or spectators who do not have a valid QR Code should take the necessary steps to obtain one as soon as possible. Ontario residents can access their proof of vaccination at this link: https://covid-19.ontario.ca/get-proof/
- Facility users and spectators continue to be required to show the following to gain access:
- Government issued confirmation of vaccination with QR Code (must include name and date of vaccinations received and the type of vaccine)
- Proof of ID (must include name and birthdate)
- Completed SeQure App or Q Game Day Check-In for spectators
- Complete enhanced symptom screening at check-in
- Effective February 28, those who do not have an enhanced vaccination certificate with a valid QR Code will not be permitted into the ARC.
- Individuals who reside outside of Canada and do not have access to a QR Code from their home jurisdiction or country that can be successfully scanned by the Verify Ontario app must show the following documentation to gain entry:
- Valid non-Canadian Passport (or NEXUS Card)
- Government issued vaccine documentation that meets the definition of fully vaccinated and be at least 14 days from their last dose of the vaccine
- Visitors on an extended stay should apply to KFL&A for verification on how to obtain an Ontario QR version of the vaccine certificate. See link here to apply.
Masks
- Masks continue to be required at ALL times within the ARC, including during physical activities or while attending a sporting event.
- A&R strongly encourages those using the ARC or attending sporting events to wear an ASTM F2100 Level 2 medical-grade masks (or better) within the facility.
- Effective February 28, the University requires all facility users and spectators to use ASTM Level 2 medical-grade masks (or better) at all times within the ARC, when engaged in A&R programs or when attending sporting events.
- After February 28, individuals wearing cloth masks will not be permitted entry or participation.
Queen's Athletics & Recreation is excited to welcome students and members back into the ARC on January 31 as part of the government of Ontario's three-step plan to gradually ease public health measures across the province.
Details on facility hours, safety protocols and programming will be provided as they become available. Follow @QueensARC on social media (Facebook, Instagram, Twitter) and visit rec.gogaelsgo.com for the latest updates, which will be shared in the coming days.
Following the Government of Ontario's Steps to Cautiously and Gradually Ease Public Health Measures announced on January 20, Queen's Athletics and Recreation (A&R) will be reopening the Athletics and Recreation Centre (ARC) on January 31 for in-person programming.
Additional Health and Safety Protocols
- The ARC will reopen at 50 percent capacity on January 31.
- Facility users will be required to complete a COVID-19 symptom screening prior to entering the ARC, in addition to their government-issued proof of vaccination, student or member card, completed SeQure app and facility reservation. (Please note: The University issued "green checkmark" is no longer sufficient for entry into the ARC)
- Facility users who are displaying symptoms of COVID-19 are asked to stay at home and self-isolate and will not be permitted into the facility.
While in A&R facilities, all facility users are required to follow the facility rules listed below:
- Masks are required at all times, including during physical activity (masks may be removed while showering or in the pool).
- Maintain a two-metre distance from all other facility users while engaging in workouts (i.e., no spotting, one person per bench/rack, etc.).
- Adhere to posted space capacity limits.
- Follow direction of A&R staff at all times.
Accessing the ARC
- Facility users will be required to reserve their session ahead of time through the "All Programs" button on getactive.gogaelsgo.com or via the Queen's Athletics and Recreation app and select their activity listed among the presented options. Details on reservations are available below.
- Facility users can sign up for one entry timeslot to the ARC per day, by selecting one of the available timeslots. Reservations will become available 48 hours ahead of time.
- Upon entry to the ARC, facility users can proceed to any of the fitness spaces (weights/cardio rooms) that are open and are permitted to move between rooms/floors following marked traffic flow and adhering to posted capacity limits.
- Users must arrive during the times listed on their reservation (i.e., 7:00 a.m. - 7:20 a.m.). Those arriving late will not be permitted entry.
- Individuals wishing to use the pool, racquet courts, or facilitated intramural drop-in times must register in those specific programs.
Specific Recreation and Active Living program updates can be found here.
Queen's Athletics & Recreation is excited to welcome students and members back into the ARC on January 31 as part of the government of Ontario's three-step plan to gradually ease public health measures across the province.
Details on facility hours, safety protocols and programming will be provided as they become available. Follow @QueensARC on social media (Facebook, Instagram, Twitter) and visit rec.gogaelsgo.com for the latest updates, which will be shared in the coming days.
To comply with the Government of Ontario temporarily moving to a modified Step Two of its Roadmap to Reopen, the ARC will be closed effective January 5 and will be re-opening when allowed to do so in accordance with Provincial directives, and Public Health and University guidelines.
The ARC will continue to provide virtual fitness programs and on-demand workouts recognizing the importance of physical activity to positive health and wellbeing.
A phased facility re-opening and program re-start plan will be deployed when users can be welcomed back to our facilities.
| December 17, 2021 (Updated with January 3, 2022 announcement details) |
Effective December 20, Athletics and Recreation (A&R) is adjusting hours of operation over the winter break period to account for reduced facility use and ARC staff requirements, while ensuring those staying in our community have an opportunity to access the ARC and fitness options for their physical and mental wellbeing.
New Hours of Operation at the ARC
- December 20 – December 23
- December 24 – December 26
- December 27 – December 31
- January 1 – January 3
- January 4
- January 5
- CLOSED until further notice
ARC Pool
- The ARC Pool will be closed effective December 20
Programming Updates
- Open Recreation Sports have been suspended until the new year.
- Equipment Rentals have been suspended until the new year.
Additional Service Updates
- The Q Shop will be closed for in-person shopping and will not be taking holiday orders.
- The online Q Shop will remain open and can be found here.
- The Q Sports Medicine will continue to take appointments. For information on booking an appointment and the clinic's protocols, please visit the Q Sports Medicine Clinic site here.
Safety Measures at the ARC
- Indoor facilities will operate at 50 percent capacity.
- Masks will continue to be required AT ALL TIMES, including during workouts, and while participating in all programs.
- Physical distancing (stay two metres apart) will be required while using the ARC, only 1 person is permitted per activity pod.
- Users are required to read and abide by all signage postage within the facility
- All other existing safety measures remain in effect.
Please note – to align with measures implemented by the Government of Ontario, and the KFL&A Medical Officer of Health Letter of Instruction (PDF), the ARC facility reservation system will be re-introduced in January. More information regarding the reservation system will be shared in the new year.
With the Provincial Government's acceleration of its COVID-19 Vaccine Booster rollout, which makes the third vaccine booster dose available to everyone over 18 who meet the required eligibility effective Monday, Dec. 20th, and launching a large-scale vaccination effort across the province, A&R strongly encourages all members of the Queen's and Kingston communities to get their booster dose as soon as they are permitted for everyone's safety.
Future adjustments to ARC protocols and procedures will be communicated as they become available.
Athletics & Recreation Centre Guidelines (Updated for Oct. 29, 2021) FAQs
Do I need to reserve my spot to use the ARC?
- Facility users are no longer required to reserve their space at the ARC. You can check in and proceed to an activity space by walking up to the main entrance located within the Queen's Centre.
- While the reservation system will no longer enforce capacity limits and physical distancing, activity spaces will retain occupancy limits in line with Fire Code standards. Users are also asked to continue to be mindful and respectful of their colleagues' personal space.
- Some recreational programs and activities may have additional requirements. Those participating in those programs and activities will have the details shared with them directly.
How do I get into the ARC?
- Entry to the ARC has been relocated to its main entrance (through the Queen's Centre). Upon arrival, you will complete the check in screening process. All facility users will be required to provide their proof of vaccination, student or membership card and completion of their COVID-19 screening form via the SeQure app at the check-in desk.
- Student users who have not received their physical student cards will be verified during the check in process and will need to provide their contact information before being granted access.
- Once you've been cleared at the check-in desk, swipe your student or membership card for access and proceed through the facility gates to your changeroom, workout space or program.
What if I don't have my student card?
- Students have until Friday, Nov. 26 to acquire a valid student card. Effective Saturday, Nov. 27, students without a valid student card will not be granted access to the facility
- If you have not yet received your student card:
- Complete your student card activity guide in SOLUS and email the Registrar's Office at student.card@queensu.ca to notify them you have completed the process. Your card will be mailed to your primary address in SOLUS or you can select to pick it up from the Office of the University Registrar. Please ensure your mailing address is up-to-date.
- If you have lost your student card:
- Complete the Student Card Replacement Request Form found here (PDF). There is a $20.00 replacement fee for this service and this charge will be applied to your student account. Pay this fee the same as you pay tuition and other fees to Queen's. Your replacement card will be mailed to your primary address in SOLUS or you can select to pick it up from the Office of the University Registrar.. Please ensure your mailing address is up-to-date.
Do I have to leave the building 50 minutes after I check in?
- There is no longer a time limit on activities within the ARC. You are welcome to use the facility for as long as you need.
Do I need to wear a mask?
- Facility users are required to wear a mask at all times, except when they are directly performing their physical activity (i.e., using weights, a cardio machine, playing an intramural game, etc.).
- Masks are required when moving about the activity space to use a different piece of equipment or waiting to enter a recreational space (i.e., squash court, gym, pool, etc.)
Do I need to stick to one pod when I'm in an activity space?
- Facility users may move freely about the activity space, following traffic flow, to use the equipment they require. Facility users are asked to continue to respect the personal space of their fellow users while moving through or using equipment in the facility.
- Masks will continue to be required unless actively performing a physical activity. Reaffix your mask when moving between locations within the activity space.
- Equipment is available on a first come, first use basis. All users are asked to be respectful of time spent using equipment in the facility to ensure their peers have an opportunity to utilize the same items.
I have an appointment at the Q Sports Medicine Clinic. Where do I go?
- Access to Q Sports Medicine Clinic appointments will be through the main gates for those who have an active student/member card. Individuals with reservations who are not members must check in through the Q Shop and may take the elevator to Lower Level 1 after they complete their check-in process.
Do I need to arrive dressed to work out and shower at home?
- Changerooms will be reopened on Oct. 29 for facility users. Shower and day locker access will resume on Nov. 1.
Will activity spaces continue to be sanitized?
- Users are required to clean their equipment before and after each use, using the disinfectant wipes provided to ensure a sanitized space for their peers.
I like taking fitness classes at the ARC, are those also walk-up?
- Facility users taking part in Group Fitness or Recreation Clubs will need to continue to register for their program via getactive.gogaelsgo.com. Registration confirmation will take place by the instructor or leader at the specific program space (i.e., the designated fitness studio) after completing the check-in process to enter the facility.
How do these updates affect the pool?
- Pool users will continue to register for their sessions at this time. Updates to pool access will be communicated as details become available.
FACILITY FAQs
1. Q: What "modifications to activities/programs" are being made?
A. Face coverings MUST be worn at all times (including during workouts) and further modification to activities will be made to ensure that we align with all provincial and public health guidelines.
2. Q: Do I still need to self-isolate after reading week if I go home or have family/friends visit?
A: Yes, to help keep our community safe, do not enter the ARC or participate in any A&R sanctioned activity if:
- You have any COVID-19 symptoms or are not feeling well
- You have just returned from outside the region (i.e., beyond Hastings, Prince Edward, Leeds, Grenville, or Lanark counties), and have not yet completed a 14-day isolation
- You are waiting for COVID-19 test results, or you are under a public health order/recommendation to limit contact/self-isolate/quarantine due to the risk of COVID-19
3. Q: How does the recommended 14 days of limited contacts apply to students travelling to Kingston from outside the region and who want to work out at the ARC?
A: Keeping our facilities safe for all is a top priority. Based on advice received from Public Health and the University; to keep our facility safe, do not enter the ARC if:
- To help keep our community safe, do not enter the ARC or participate in any A&R sanctioned activity if:
- You have any COVID-19 symptoms or are not feeling well
- You have just returned from outside the region (i.e., beyond Hastings, Prince Edward, Leeds, Grenville, or Lanark counties), and have not yet completed a 14-day isolation
- You are waiting for COVID-19 test results, or you are under a public health order/recommendation to limit contact/self-isolate/quarantine due to the risk of COVID-19
For more information, please refer to the Provost's message to students detailing Public Health Recommendations for Queen's Students Travelling to Kingston.
4. Q: Will facility users be required to wear masks? Masks are not required in the provincial Green zone, why are you requiring masks to be worn at all times?
A: Keeping our facility users and facilities safe for all is a top priority, and based on advice received from Public Health and the University Face coverings MUST be worn at all times (including during workouts) except for medical reasons.
5. Q: What new measures have you introduced to help improve safety at A&R facilities?
A: Health and safety is a shared responsibility among everyone using our facilities; this will always remain our top priority. In addition to the health and safety measures that were in place during the fall, the following two measures will now be in place for the winter:
Face coverings MUST be worn at all times (including during workouts).
- To help keep our community safe, do not enter the ARC or participate in any A&R sanctioned activity if:
- You have any COVID-19 symptoms or are not feeling well
- You have just returned from outside the region (i.e., beyond Hastings, Prince Edward, Leeds, Grenville, or Lanark counties), and have not yet completed a 14-day isolation
- You are waiting for COVID-19 test results, or you are under a public health order/recommendation to limit contact/self-isolate/quarantine due to the risk of COVID-19
6. Q: KFL&A moves to Green zone, what does that mean for the ARC?
A: A&R's current protocols align with the green restrictions as set out by the Ontario government's Covid-19 framework. There will be limited adjustments in activity space capacity and programming will continue as scheduled at this time. For more details on the Ontario COVID 19 response framework visit.
7. Q: How will this effect activity spaces and reservations at the ARC?
A: There will be limited adjustments in activity space capacity and programming will continue as scheduled at this time.
8. Q: What cleaning protocols do you have in place?
A: We have new protocols in place to ensure robust cleaning measures at all our facilities. In the ARC, A&R staff will use an electrostatic disinfectant sprayer system to clean all equipment after each use. For our fields, we are increasing grooming frequency, and will be cleaning bench and high touch areas between each activity period. Facility users are also asked to clean all equipment, pre/post use with disposable wipe system provided.
9. Q: Will facility users be asked to apply hand sanitizer when entering facilities?
A: Yes. We will be providing hand sanitizing stations for facility users at all entry points (ARC, fields, etc.) and at designated locations throughout the indoor facilities. Facility users are also encouraged to bring their own.
10. Q: What is the process if an ARC member contracts COVID-19?
A: A&R will follow all directions from KFL&A Public Health. Public Health authorities will be made aware of any positive COVID-19 test results and will initiate contact tracing. If you are concerned that you or someone you know might have come in contact with a positive case, please follow the directions of KFL&A Public Health.
| RESERVATIONS AND CHECK-IN |
1. Q: What do I need to do before I visit the ARC?
- Download the following apps:
- Upon arrival at athletic & recreation facilities, all facility users will follow three easy steps for entry.
- Show your reservation confirmation
- Show you completed daily Queen's SeQure app COVID self-assessment verification
- Show your ARC membership card
2. Q: How do I make an online reservation and book an activity space?
A: Facility users can make a reservation and reserve an activity space/pod online at or on the Queen's Get Active app.
3. Q: How far in advance am I able to reserve my activity space?
A. Reservations may be booked 3 days in advance, click here on on the Queen's Get Active app.
4. Q: Where do I enter the A&R facilities?
A: To assist facility user movement in our facilities, the following entrances have been created:
For the ARC:
- Facility users wishing to work out in the ARC will enter on Earl Street by the doors closest to Division Street, lining up towards the main entrance to the Queen's Centre. Please use physical distancing while in line.
- Guests to inquire at Q Services will enter through main ARC door through the "information door" (Queen's Centre entrance).
- Clients with an appointment at Q Sports Medicine will enter through main ARC door through the "information door" (Queen's Centre entrance), stand in the member inquiry line, proceed to reservation confirmation and screening at Q Services desk. They will then be directed into Q Shop (to the left) and follow signs. Exit Q Shop & proceed directly through membership gates and down stairs to Q Sports Medicine and follow entry procedures located outside Q Sports Medicine.
- Clients with an appointment with a Personal Trainer will enter through main ARC door through the "information door" (Queen's Centre entrance), stand in the member inquiry line, proceed to reservation confirmation and screening at Q's Services desk. They will then be directed into Q Shop (to the left) and Exit Q Shop & stand in front of/around the elevators to await your personal trainer.
- Student-athletes who have a scheduled team practice or session in ARC South will enter through Mitchell Hall.
For all Fields
- Separate entrance and exit points have been designated on all fields. Please look for the signs!
5. Q: Will there be some form of Registration Desk at the entry point? What will it look like?
A.Our Q Services staff will be wearing masks and be behind plexiglass barriers at the new entrance off Earl St. We ask that all facility users observe physical distancing. New signs and way-finding information will be posted in the ARC and outdoor fields upon reopening.
6. Q: Will A&R have a self-screening tool?
A: Facility users will be encouraged to download the Queen's SeQure app on their mobile device and use the COVID self-assessment verification prior to enter the ARC. Facility users will show their green badge to the Q Services staff during the mandatory screening process. Screening is required for every entry.
7. Q: I don't have a cell phone or mobile device – how do I complete the registration and screening process?
A: To reserve your activity spaces in advance, please use a shared computer (ex. a library), if you do not have your own computer available please call Q Services at (613) 533.2500. There will be paper copies of the Queen's SeQure app self-assessment available at check-in points. You will be required to complete this form manually, and show it to our Q Services staff before proceeding into the facility.
8. Q: How early / late can I come to athletic facilities for my reservation?
A: Check in and screening for each activity time will open 15 minutes prior to the start of the activity period and will close 15 minutes following the start of the activity time. You must arrive within 15 minutes of your registration start time, or you will not able to enter the facility.
9. Q: What happens if I don't show up for my reserved activity time?
A: You will receive an email reminding you of the need to show up for your workout time. If it happens again, you will get a second email. After the third time, you will lose reservation privileges for 1 week. We want to ensure that as many people as possible can access our facilities. If you know you can't make your reservation, please make sure to cancel your time more than 30 minutes in advance. You can cancel your time by following these steps.
10. Q: Can I drop in if I don't have a reservation?
A: Drop-in facility users will not be able to access the facility at this time. Facility users must reserve an activity space/pod spot online or download the Queen's Get Active app.
11. Q: Will I be able to book a workout more than once per day?
A: Yes, Starting November 2, as well as reserving a strength activity space, ARC members can also reserve a cardio space, lane swim, open basketball/badminton or intramurals.
The normal registration and screening process will be required for each reservation.
12. Q: How long can I work out in the ARC?
A: Activity times are limited to 50 minutes per facility user per day. Activity period is based on 2-3 minutes travelling to pod, 50 minutes of activity, 5 minutes to clean equipment and tote, and 2-3 minutes to clear the facility using the designated route, while ARC staff clean in between users. You are welcome to leave at any time prior to the completion of your 50-minute activity window.
| AVAILABLE FACILITIES/ACTIVITIES |
1. Q: When are facilities opening up?
A: Athletics & Recreation will be opening up facilities in a phased approach:
| February 11 |
|
| February 16 |
- ARC North will be available for Queen's students and staff/faculty only, by reservation.
- Personal trainers will be available
|
February 22
|
- Queen's students, staff/faculty and all current ARC members are welcome, by reservation.
- ARC hours of operation are extended
- Group fitness classes resume
- Q-Sports Medicine Clinic and Q-Shop.ca (online sales) re-open
- Individual intramural sports start
|
| February 28 |
- Team intramural sports start
|
| March 1 |
|
ARC hours of operation can be found here
2. Q: What facilities are closed?
A. The following services and amenities remain closed for now: Change rooms, showers, laundry service, lockers, equipment rentals and Racquetball/squash courts, meeting rooms, Q shop, canteen. Swim lessons and community rentals will NOT be available at this time. We will be monitoring this throughout the term and will open facilities and services when safe to do so.
3. Q: What are the ARC hours of operation?
A: Phased re-opening houses February 11 - 21, 2021
- February 11 & 12: 8:30 am - 7:00 pm
- February 13 & 14: 10:00 am - 4:00 pm
- February 1: CLOSED
- February 16 - 19: 7:00 am - 7:00 pm
- February 20 & 21: 10:00 am - 4:00 pm
- February 22 - onward: Return to regular schedule
- March 1: Pool re-opens
4. Q: Why is the pool not opening until March 1st?
A: It takes time to get the pool ready and staffing in place after it has been closed for an extended period of time.
5. Q: How will the pool work?
A: We are in the process of developing all requirements related to the pool, and will announce them prior to opening.
6. Q: What do you expect the capacity of the facility to be? What type/level of equipment will be available?
A: Based on the need to align with all provincial and public health guidelines, we expect to be able to accommodate 1,200+ facility users throughout the day. We are committed to maintaining the highest safety standards and therefore are operating with stricter precautions/protocols and lower capacity limits. We will be monitoring attendance and use and will continue to make alterations.
All equipment that was available in the fall will be available when we reopen, some in a reduced capacity to accommodate physical distancing requirements. These areas of reduced capacity will be reviewed over the next two weeks.
7. Q: Does the ARC remain accessible?
A: Yes, the ARC continues to be an accessible facility. Entry and equipment layout have been designed with accessibility in mind with wheelchair access and sectorized equipment on the main floor.
8. Q: Are the elevators available?
A: Yes, elevators will be available, when required, for accessibility. Otherwise we are asking facility users to use the stairs as much as possible.
9. Q: Can I shower at the ARC?
A: Currently, change rooms and showers are not available. Please come ready to workout.
10. Q: Can I use the water fountains?
A: Facility users are encouraged to bring a pre-filled water bottle for their workout. Water fountains equipped with bottle fillers may be used; drinking fountains are not available.
11. Q: Can I sign out or rent equipment at Q Services?
A: Small equipment rental is not available at this time
12. Q: Can I access or rent a locker?
A: Currently, lockers are no available. Please come ready to workout.
13. Q: Will greys/laundry service be available?
A: No, initially our greys/laundry service will not be available.
14. Q: What programming will be available?
A: There are a number of programs available starting this fall:
- Virtual programming continues to be available at QueensGetsActive.
- Indoor fitness classes will be offered in gymnasiums or in small-class format in a studio, to adhere to public health guidelines.
- Intramural programs are being scheduled to start in late September. Please click here for information on activities, schedules and sign up.
- For recreation information and schedules (fitness, aquatic, recreational clubs), please click here.
- Varsity activity is scheduled to start on September 14th. For more information, please speak with the respective sport's head coach.
| ACTIVITY AREAS REGULATIONS |
1. Q: What is an "activity pod"?
A: We have configured and placed equipment throughout the ARC to maximize capacity with physical distancing requirements, creating "activity pods". "Pods", are structured in different ways:
- Each piece of cardio equipment is 1 pod (i.e. Treadmill = 34 pods, Elliptical = 20 pods, Spin Bikes, etc.)
- Squat Rack Pods will have a dedicated space with bench, standardized set of weights, stretching mat
- Free weight Pods will have a designated space with bench, standardize set of weights, stretching mat, etc.
- Stacked weight machines ("selectorized") will be grouped into 4-5 machines designed to work multiple muscle groups.
Each activity pod will be limited to one person per timeslot.
2. Q: How will I find my way through the building to my activity pod?
A: All activity areas/pods, traffic flow patterns, entrance and exit points have been identified with signs. There are directional and information signs are throughout the facility or you can ask a friendly staff member for assistance. For everyone's safety, please follow the signs and/or the direction of A&R staff.
3. Q: Can I work out with a friend?
A: No, initially we are re-opening for individual, pre-booked workouts only.
4. Q: Can I have a spotter with me in an activity pod?
A: No, initially we are re-opening for individual workouts only. Please limit your weight selections and modify your workout to ensure you can lift safely on your own.
5. Q: Can I move between activity pods, workout areas or floors?
A: No, at this time, you must stay within your pre-booked activity area.
6. Q: Can I use multiple weight machines during one session?
A: At this stage of re-opening, other than pods designed to incorporate multiple machines, facility users are not able to use multiple pieces of equipment in one session, share or move equipment between pods. These measures are in place to ensure physical distancing, and to ensure we can sanitize each piece of equipment between users. We apologize for any inconvenience this may cause, but the health and safety of all users is our top priority.
| OTHER QUESTIONS AND CONCERNS |
1. Q: I still don't feel ready to workout at the ARC. What are my options?
A: Virtual programming will continue to be available here.
2. Q: I have a question about my membership. How do I contact Q Services?
A: Facility users with questions about their membership can email, call (613) 533.2500 or visit the Q Services Desk by entering through main ARC door through the "information door" (Queen's Centre entrance).
3. Q: Are you accepting new members when you open?
A. Our current priority is to accommodate existing members. We will not be able to welcome to new members until January at the earliest.
4. Q: I have a concern, questions, suggestion about the facility and would like to speak to someone. Who do I contact?
A: Any facility user with a concern, question, or suggestion about our facilities can email, call (613) 533.2500 or visit the Q Services Desk at our main door by entering through the designated door in the Queen's Centre.
5. Q: Where can I find more information?
A: Here are links for additional information:
We look forward to welcoming our members back.
Please continue to refer to the Queen's University COVID-19 Website for information.
For additional updates regarding Athletics and Recreation Facilities, Hours of Operation, Programming, and Events, please see gogaelsgo.com
| Important Links
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Facility and Membership FAQs
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