Personal approach meets powerful moments

With people at the heart of all we do, we create moments that matter to customers—and keep them coming back again and again.

• Delivering Guided Care in the moments that matter most to your customers is at the heart of what we do
• Our in-house medical team balances high quality of care with thoughtful medical expense management
• With programs like Voice of Customer, we turn insights into action—creating real solutions for travellers‘ evolving needs

Global reach meets local touch

Expert help deserves exceptional reach. Local knowledge is our worldwide specialty, giving you reliable support across the globe.

• With a physical presence in over 40 countries, our fellow business units provide on the ground support
• Our worldwide network boasts both quantity and quality, thanks to our proprietary provider screening program
• Using guidelines developed by our international medical team, we balance quality and appropriateness of care for the customer with optimal cost management

Dependable expertise meets unexpected ease

We thrive on our diversity and breadth of experience, making it simpler to respond to changing market, customer, and partner needs—even in trying times.

• We take pride in our long-standing partnerships with a diverse range of high profile Canadian and international brands that trust us with their customers
• Our commitment to partners includes a full-circle approach and a sales platform that makes selling intuitive
• We are a close-knit group of experts who thrive on delivering the best experience possible to you and your customers

Informed insights meets inspired interactions

Half art, half science, our marketing blends smart analytics with compelling creative to optimize the entire customer journey.

• We keep you ahead of the curve by sharing and applying our marketing intelligence through effective sales collateral and regular communications
• We work to identify opportunities where we can add value to your customers’ experiences
• We leverage emerging trends and actionable analytics from our centralized in-house to create highly relevant, customer-centric marketing strategies

Daily development meets lasting results

With day-to-day support centered on long-term profitability, we deepen your customer relationships and position your business for a stronger future.

• We offer a competitive breadth of specialty insurance products and assistance services to protect travellers
• We set you up with competitive compensation, sales tools, training and support to grow your bottom line
• We keep a close eye on industry regulations to maintain profitability for your business and stability for your customers