Contact the Employer Contact Centre
For more information on Employment Insurance (EI) for employers, please consult: EI information for employers.
Not an employer? Consult: EI information for individuals.
Online
You can complete the following tasks online:
By phone
The Employer Contact Centre's automated service provides specific information on some of Service Canada's employer related programs and services. It is available 24 hours a day, 7 days a week.
During business hours, you can call the Employer Contact Centre for assistance with:
- advice and guidance about issuing records of employment (ROE)
- ordering paper ROE forms
- technical support for ROE Web
- registration support for Grants and Contributions Online Services (GCOS)
- Data Gateway support for:
- information on the Temporary Foreign Worker Program (TFWP)
- information on the Work-Sharing Program
- information on the EI Premium Reduction Program (PRP)
- information on the Supplemental Unemployment Benefit (SUB) program
We will ask you for the following information when you call:
- your Business Number (BN), or the BN of the business you are calling about
- the postal code associated with the BN (as registered with CRA)
Canada and the United States:
- Toll-free: 1-800-367-5693
- TTY: 1-855-881-9874
Outside Canada and the United States: 506-546-7569 (collect calls accepted)
Hours of operation: 7:00 am to 8:00 pm, Eastern Time, Monday to Friday.
Average wait times
Our service standard is to answer your call within 10 minutes. Please see below our average wait times for the week of April 15, 2024.
Definition of average wait time
This is the average length of time that callers wait in queue before speaking to an agent.
Days | Average wait time |
---|---|
Monday April 15, 2024 | 2 minutes |
Tuesday April 16, 2024 | 48 seconds |
Wednesday April 17, 2024 | 2 minutes |
Thursday April 18, 2024 | 3 minutes |
Friday April 19, 2024 | 6 minutes |
Average wait time for the week of April 15, 2024 | 3 minutes |
To resolve your enquiry without waiting to speak to a representative, you may use one of our online self-service options described above.
Weekly average wait times
Weeks | Average wait time |
---|---|
The week of April 8 to 12 | 2 minutes |
The week of April 1 to 5 | 13 minutes |
The week of March 25 to 29 | 6 minutes |
The week of March 18 to 22 | 11 minutes |
Monthly average wait times
Months | Average wait time |
---|---|
March 2024 | 8 minutes |
February 2024 | 3 minutes |
January 2024 | 8 minutes |
December 2023 | 10 minutes |
November 2023 | 6 minutes |
October 2023 | 1 minute |
September 2023 | 47 seconds |
August 2023 | 1 minute |
July 2023 | 1 minute |
June 2023 | 2 minutes |
May 2023 | 2 minutes |
April 2023 | 1 minute |
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