Retiree Centre
Welcome to CIBC Mellon Retiree Assistance
This section of our website is dedicated to retirees receiving pension payments from their former employers whose pension plan sponsors have engaged CIBC Mellon to provide pension benefit services.
Important Notices
Office Closure Notification
CIBC Mellon's Ontario-based pension benefit services team will be unavailable on Monday, May 20, 2024 for Victoria Day, returning on Tuesday, May 21, 2024 at 8:30 a.m. local time.
2023 Tax Slips
CIBC Mellon’s Pension Benefit Services will mail 2023 tax slips in late February, and you should receive them by the first week of March. Duplicate tax slips will be available to order after Tuesday, March 5, 2024. For all other inquires please use our Retiree Assistance Online Inquiry form or contact our Call Center at 1-800-565-0479.
In this section, you can:
- Submit a change of address form if your address has changed or is going to change soon.
- Complete a direct deposit request form to have CIBC Mellon deposit your pension payments directly into a Canadian bank account or to make a change to your current banking information.
- Read frequently asked questions if you have questions or require assistance.
- Contact us online for assistance if you have additional questions.
Frequently Asked Questions
Q. Will CIBC Mellon continue to issue pension payments amid the COVID-19 pandemic?
A. Yes. CIBC Mellon has business continuity measures in place. Scheduled pension payments will continue. We encourage pensioners to sign up for direct deposit payments.
Q. How do I sign up for direct deposit?
A. Please refer to the direct deposit form on the left. Please submit an online enquiry and a member of our team will contact you to arrange receipt through secured channels.
Q. When will funds appear in my bank account if the payment date falls on a weekend or holiday?
A. Your payment is issued on the same payment date each month, but the actual date funds are deposited into your bank account can vary by institution. Please contact your financial institution to confirm the timing of direct deposits on non-business days.