Shannon Lord 🇨🇦

Shannon Lord 🇨🇦

Ottawa, Ontario, Canada
11K followers 500+ connections

About

Strong leader with extensive experience in Digital Transformation, IM/IT, Project/Product Management, Organizational Change Management, Business & Systems Analysis (specializing in Business Process Analysis, Design and Management), Service Design, Enterprise Business Architecture, Systems Development Life Cycle, operational service delivery, innovation, and national program management.

Recognizing employees are our greatest asset, I strive to generate and maintain a psychologically safe environment that fosters inclusion, learning and growth, active contribution, and safety in respectfully challenging the status quo. Employing transformational and servant leadership, I grow and support cohesive, high performing teams, with a proven commitment to common purpose, shared performance goals, and mutual accountability. I endeavour to build an essential foundation of purpose, performance, people, process, and practice.

Particularly skilled in strategic and critical thinking to analyze issues, risks and opportunities in support of formulating innovative, digital solutions and implementation plans, and in developing vision and strategy to achieve high quality results.

Also experienced in leading the uptake of innovative technology, including Power Platform (MS Dynamics, Power Apps, etc.), Artificial Intelligence, and Robotic Process Automation.

Founder and leader of GC-wide forum "IntraConnect Power Platform forum" to facilitate connections, collaboration, reuse, and learning (Dynamics, Power Apps/Power Pages, Power Virtual Agent, Power BI, etc.). #GCIntraConnect #IntraConnect

Recently completed a MicroMasters Degree in Business Leadership. Currently pursuing a Master's Degree in Leadership and Service Innovation via the University of Queensland.

Achieved a CCC language profile January 2020. Secret cleared.

Activity

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Experience

  • Health Canada | Santé Canada Graphic
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    Ottawa, Ontario, Canada

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    Ottawa

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    Ottawa, Ontario, Canada

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    Ottawa, Ontario, Canada

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    Ottawa, Ontario, Canada

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    Ottawa, Ontario, Canada

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    Ottawa, Ontario, Canada

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    Ottawa, Ontario, Canada

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    Ottawa, Ontario, Canada

Education

  •  Graphic

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  • - Present

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Licenses & Certifications

  • ITIL Leader:  IT & Digital Strategy Graphic

    ITIL Leader: IT & Digital Strategy

    AXELOS Global Best Practice

    Issued
  • ITIL Strategist:  Direct Plan & Improve Graphic

    ITIL Strategist: Direct Plan & Improve

    AXELOS Global Best Practice

    Issued
  • CIOCan Member in Good Standing Graphic

    CIOCan Member in Good Standing

    CIO Association of Canada

    Issued
  • IT Infrastructure Library_ITIL v4 Graphic

    IT Infrastructure Library_ITIL v4

    AXELOS Global Best Practice

    Issued
  • Change Management, Organizational Change Management

    Prosci Canada, ULC.

    Issued
  • Managing Successful Programmes

    APMG International Accreditation

    Issued
  • Prince 2 Project Management

    APMG International Accreditation

    Issued
  • Business Analysis Member in Good Standing (former member)

    International Institute of Business Analysis

    Issued

Volunteer Experience

  • Health Canada | Santé Canada Graphic

    Persons With Disabilities Ambassador (Digital Transformation Branch)

    Health Canada | Santé Canada

    - Present 5 months

    Health

  • Government of Canada Graphic

    GC 2SLGBTQIA+ Executive Network Member

    Government of Canada

    - Present 1 year 1 month

    Civil Rights and Social Action

  • Board of Directors Member

    Lanark Highlands Youth Centre

    - Present 6 years 2 months

    Children

  • Founder and Chair

    GC IntraConnect Power Platform Forum & Community of Practice

    - Present 3 years 1 month

    Science and Technology

    GC Forum to support MS Power Platform learning, collaboration, and implementation, including Power Apps, Dynamics, Power Automate, Power Virtual Agent, and Power BI

  • Immigration and Refugee Board of Canada | Commission de l'immigration et du statut de réfugié Graphic

    IT Accessibility Lead / Advocate

    Immigration and Refugee Board of Canada | Commission de l'immigration et du statut de réfugié

    - 1 year 6 months

  • Immigration and Refugee Board of Canada | Commission de l'immigration et du statut de réfugié Graphic

    Women in IT Leadership Mentor

    Immigration and Refugee Board of Canada | Commission de l'immigration et du statut de réfugié

    - 1 year 3 months

    Bring women in IT leadership roles together to support, empower, and grow.

  • Member & IM/IT Lead

    IRB Employee Disabilities Network

    - 1 year 3 months

  • Mentor & Sponsor

    IRB Employment Equity Mentorship

    - 1 year 1 month

  • Contributor & Advocate

    IRB 2SLGBTQI+ Committee

    - 5 months

Languages

  • English

    Native or bilingual proficiency

  • French (CCC)

    Professional working proficiency

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