System Upgrades and Member Experience Survey

Thank you for your patience and understanding during our initiative to build a stronger banking system. If you have a moment, we’d love to hear your feedback about your experience during our banking upgrades. Please consider taking our 2-minute survey to provide your feedback.

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* 1. What credit union do you belong to?

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* 2. Are you a personal or business member?

Personal

Business

Both

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* 3. How well do you feel we communicated with you ahead of our system upgrades?

I did not receive any communications regarding the system upgrades.

I received very little information about the system upgrades and did not feel informed.

I received a few communications regarding the system upgrades but still had outstanding questions.

I felt I had the information I needed to manage the system upgrades.

I felt completely informed on what was happening with the system upgrades.

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* 4. Did you encounter any unexpected obstacles that we did not communicate ahead of time?

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* 5. Overall, how would you rate your experience during our system upgrades?

Awful

Fine

Good

Great

Excellent

System Upgrades and Member Experience Survey

Question Title

* 1. What credit union do you belong to?

Question Title

* 2. Are you a personal or business member?

Question Title

* 3. How well do you feel we communicated with you ahead of our system upgrades?

Question Title

* 4. Did you encounter any unexpected obstacles that we did not communicate ahead of time?

Question Title

* 5. Overall, how would you rate your experience during our system upgrades?

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* 6. Is there anything else you want us to know?