2020 Public Service Employee Survey Results for Financial Consumer Agency of Canada

The results of the 2020 Public Service Employee Survey (PSES) are presented according to the numerical order of questions, grouped by section theme as they appeared in the questionnaire. Results are not shown when there is no historical comparison, or when there is an insufficient number of responses.

Note: Due to rounding, percentages may not add to 100. Results have been adjusted for non-response to better represent the target population. Therefore, percentages should not be used to determine the number of respondents within a response category. The results for "Most positive or least negative answers" and "Least positive and most negative answers" are calculated by removing the "Don't know" and "Not applicable" responses from the total responses.

Survey Themes

Top of page

My Job

Question 1. I have the tools, technology and equipment I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 45 4 10 3 0 0 83 13 188350
2020 Financial Consumer Agency of Canada 63 28 2 5 1 0 0 91 7 150

Question 2. The material and tools provided for my work, including software and other automated tools, are available in the official language of my choice.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 76 17 3 2 1 0 1 94 3 187710
2020 Financial Consumer Agency of Canada 83 11 2 1 2 0 1 95 3 150
2017 Public Service 68 22 4 3 1 1 1 92 4 173972
2017 Financial Consumer Agency of Canada 76 18 4 1 1 0 0 94 2 99
2014 Public Service 68 22 4 3 1 1 1 91 4 181921
2014 Financial Consumer Agency of Canada 80 17 1 1 0 0 0 97 1 70

Question 3. My physical environment (e.g., office, workspace) is suitable for my job requirements.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 38 9 10 3 0 0 78 14 188104
2020 Financial Consumer Agency of Canada 44 32 10 10 3 0 1 77 13 149
2019 Public Service 43 35 7 10 5 0 0 78 15 181461
2019 Financial Consumer Agency of Canada 48 25 7 13 8 0 0 73 20 119
2017 Public Service 39 36 7 11 7 0 0 75 18 174178
2017 Financial Consumer Agency of Canada 49 28 5 11 6 0 0 78 17 99
2014 Public Service 40 35 7 11 7 0 0 75 18 181828
2014 Financial Consumer Agency of Canada 61 24 6 7 3 0 0 85 10 71

Question 4. I get the training I need to do my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 39 12 11 4 0 1 73 15 187496
2020 Financial Consumer Agency of Canada 51 30 11 5 2 1 0 81 7 149
2019 Public Service 29 40 12 13 6 0 0 69 19 181032
2019 Financial Consumer Agency of Canada 38 39 10 8 3 0 1 78 12 119
2018 Public Service 25 45 10 14 6 0 1 70 20 161510
2018 Financial Consumer Agency of Canada 29 49 9 9 4 0 2 79 13 105
2017 Public Service 26 40 12 14 8 0 0 66 23 174231
2017 Financial Consumer Agency of Canada 34 39 12 9 3 2 1 75 13 99
2014 Public Service 24 39 12 16 9 0 0 63 25 181873
2014 Financial Consumer Agency of Canada 37 39 10 11 3 0 0 76 14 71

Question 5. I have the information, training and equipment I need to ensure my health and safety at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 36 9 7 3 0 0 81 10 186897
2020 Financial Consumer Agency of Canada 61 21 9 7 1 0 1 82 8 149
2019 Public Service 45 35 9 7 3 0 0 81 10 180486
2019 Financial Consumer Agency of Canada 56 29 6 8 1 0 0 85 9 119
2017 Public Service 44 37 8 7 3 0 0 82 10 173739
2017 Financial Consumer Agency of Canada 53 34 10 3 0 0 0 87 3 99
2014 Public Service 42 38 9 7 3 0 0 80 11 181746
2014 Financial Consumer Agency of Canada 60 29 7 4 0 0 0 89 4 70

Question 6. I have support at work to balance my work and personal life.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 31 10 8 5 0 0 77 13 187730
2020 Financial Consumer Agency of Canada 54 26 7 8 5 0 0 80 13 150
2019 Public Service 45 31 10 8 5 0 0 77 13 181242
2019 Financial Consumer Agency of Canada 57 25 6 12 1 0 0 81 13 118
2018 Public Service 42 33 11 8 5 0 0 76 13 161141
2018 Financial Consumer Agency of Canada 54 31 4 6 5 0 0 86 10 105
2017 Public Service 41 33 10 9 6 0 1 74 15 174019
2017 Financial Consumer Agency of Canada 46 35 2 8 8 1 0 82 16 99
2014 Public Service 36 34 12 10 7 0 1 71 16 181787
2014 Financial Consumer Agency of Canada 45 28 10 8 7 1 0 74 16 71

Question 7. I get a sense of satisfaction from my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 40 38 11 7 4 0 0 78 11 188177
2020 Financial Consumer Agency of Canada 47 37 7 7 3 0 0 83 10 150
2019 Public Service 37 39 12 7 5 0 0 76 12 181595
2019 Financial Consumer Agency of Canada 43 38 11 6 1 1 0 82 7 118
2018 Public Service 34 42 12 8 5 0 0 75 13 160671
2018 Financial Consumer Agency of Canada 42 43 8 5 2 1 0 86 7 105
2017 Public Service 33 44 11 8 5 0 0 77 13 174203
2017 Financial Consumer Agency of Canada 36 47 7 7 3 0 0 83 10 99
2014 Public Service 30 44 12 9 5 0 0 74 14 181850
2014 Financial Consumer Agency of Canada 44 41 8 4 3 0 0 85 7 71

Question 8. I receive meaningful recognition for work well done.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 36 14 10 7 0 0 69 17 188210
2020 Financial Consumer Agency of Canada 45 34 8 6 7 0 1 79 13 150
2019 Public Service 28 36 15 12 8 0 0 65 20 181492
2019 Financial Consumer Agency of Canada 34 46 9 9 1 0 0 81 10 119
2018 Public Service 26 34 17 13 10 0 0 60 23 161141
2018 Financial Consumer Agency of Canada 44 29 9 10 9 0 0 73 18 104
2017 Public Service 25 35 16 13 10 0 0 61 24 174142
2017 Financial Consumer Agency of Canada 34 40 11 10 4 1 0 75 14 99
2014 Public Service 21 35 17 15 11 0 0 57 26 181788
2014 Financial Consumer Agency of Canada 32 39 7 13 6 3 0 74 19 71

Question 9. I have clear work objectives.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 41 11 9 3 0 0 76 13 187222
2020 Financial Consumer Agency of Canada 43 39 7 5 5 0 1 83 10 148
2019 Public Service 32 42 12 10 4 0 0 74 14 180719
2019 Financial Consumer Agency of Canada 32 40 15 11 3 0 0 72 14 117
2018 Public Service 29 41 13 11 5 0 0 71 16 161312
2018 Financial Consumer Agency of Canada 27 37 16 11 9 0 0 64 20 105
2017 Public Service 29 42 12 11 5 0 0 72 16 174083
2017 Financial Consumer Agency of Canada 31 36 12 12 8 0 0 67 20 99

Question 10. I know how my work contributes to the achievement of my department's or agency's goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 36 8 4 2 0 0 85 7 187373
2020 Financial Consumer Agency of Canada 60 26 7 4 2 0 1 87 6 148
2019 Public Service 44 38 10 5 3 0 0 82 8 180781
2019 Financial Consumer Agency of Canada 50 40 7 2 1 0 0 91 3 119
2018 Public Service 43 40 9 5 2 0 0 84 7 161313
2018 Financial Consumer Agency of Canada 56 37 4 2 0 1 0 94 2 105
2017 Public Service 40 40 10 6 4 0 0 81 9 173996
2017 Financial Consumer Agency of Canada 45 41 7 3 3 0 1 87 6 99
2014 Public Service 38 40 12 6 4 1 0 79 10 181765
2014 Financial Consumer Agency of Canada 59 35 4 0 1 0 0 94 1 71

Question 11. Overall, I feel valued at work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 36 13 9 6 0 0 71 16 187805
2020 Financial Consumer Agency of Canada 43 32 10 6 9 0 0 75 15 150
2019 Public Service 32 36 14 10 8 0 0 68 18 181182
2019 Financial Consumer Agency of Canada 36 39 12 10 3 0 0 76 13 119
2018 Public Service 29 37 14 11 9 0 0 66 20 160988
2018 Financial Consumer Agency of Canada 45 36 8 7 3 2 0 83 10 105
2017 Public Service 28 37 14 11 10 0 0 65 21 173998
2017 Financial Consumer Agency of Canada 34 39 12 12 2 1 0 74 14 99

Question 12. I am proud of the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 32 9 3 2 0 0 86 5 186823
2020 Financial Consumer Agency of Canada 60 25 9 4 3 0 0 85 7 149
2019 Public Service 52 33 10 3 2 0 0 85 5 180371
2019 Financial Consumer Agency of Canada 58 34 7 1 1 0 0 92 2 118
2018 Public Service 50 35 9 3 2 0 0 85 5 160125
2018 Financial Consumer Agency of Canada 56 34 9 1 0 0 0 90 1 103
2017 Public Service 52 35 9 3 2 0 0 87 5 173795
2017 Financial Consumer Agency of Canada 54 35 8 2 1 0 0 89 3 98
2014 Public Service 59 29 8 2 2 0 0 88 4 181719
2014 Financial Consumer Agency of Canada 62 28 6 3 1 0 0 90 4 71

Question 13. I have opportunities to provide input into decisions that affect my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 37 13 10 6 0 0 71 16 187289
2020 Financial Consumer Agency of Canada 46 36 5 9 4 0 1 83 13 150
2019 Public Service 30 37 14 11 7 0 0 68 18 180719
2019 Financial Consumer Agency of Canada 44 36 11 8 2 0 0 80 9 119
2018 Public Service 27 38 14 12 9 0 0 65 21 160686
2018 Financial Consumer Agency of Canada 48 31 9 10 3 0 0 79 13 104
2017 Public Service 28 39 13 12 8 0 0 67 20 173615
2017 Financial Consumer Agency of Canada 41 38 7 11 3 0 0 79 14 98
2014 Public Service 21 40 14 14 10 0 0 62 25 181784
2014 Financial Consumer Agency of Canada 32 49 6 7 6 0 0 82 13 71

Question 14. I am encouraged to be innovative or to take initiative in my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 33 15 8 6 0 0 71 14 187895
2020 Financial Consumer Agency of Canada 50 33 9 4 3 0 0 83 7 150
2019 Public Service 34 33 15 9 7 0 0 68 16 181253
2019 Financial Consumer Agency of Canada 50 35 8 6 1 0 0 85 7 119
2018 Public Service 31 34 16 10 8 0 0 66 18 160340
2018 Financial Consumer Agency of Canada 47 31 13 6 2 0 1 79 8 105
2017 Public Service 32 35 15 11 8 0 0 67 18 173681
2017 Financial Consumer Agency of Canada 44 39 6 6 4 0 0 84 10 97
2014 Public Service 27 36 16 12 9 0 0 63 21 181760
2014 Financial Consumer Agency of Canada 43 41 7 6 3 0 0 84 9 70

Question 15. I have support at work to provide a high level of service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 39 12 8 4 0 0 75 12 186744
2020 Financial Consumer Agency of Canada 47 33 8 7 4 1 1 80 11 150
2019 Public Service 32 39 13 9 5 0 0 72 14 179179
2019 Financial Consumer Agency of Canada 41 38 12 8 0 0 1 80 8 117
2018 Public Service 30 37 15 11 7 0 0 67 18 160685
2018 Financial Consumer Agency of Canada 45 34 14 4 2 0 1 80 6 105
2017 Public Service 31 38 14 10 6 0 0 69 17 173677
2017 Financial Consumer Agency of Canada 43 33 9 11 4 0 0 75 15 98
2014 Public Service 28 38 16 11 7 0 0 66 18 181718
2014 Financial Consumer Agency of Canada 45 41 7 3 3 1 0 87 6 71

Question 16. Overall, I like my job.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 36 10 5 2 0 0 83 8 188122
2020 Financial Consumer Agency of Canada 47 38 7 5 3 0 0 85 8 150
2019 Public Service 43 38 10 5 3 0 0 81 8 181588
2019 Financial Consumer Agency of Canada 49 40 8 3 1 0 0 89 3 118
2018 Public Service 40 39 11 6 3 0 0 80 9 161156
2018 Financial Consumer Agency of Canada 51 33 10 5 1 0 0 85 6 105
2017 Public Service 40 40 11 6 3 0 0 80 9 173510
2017 Financial Consumer Agency of Canada 39 42 11 4 4 0 0 81 8 98
2014 Public Service 39 40 11 6 4 0 0 79 9 181673
2014 Financial Consumer Agency of Canada 51 38 6 4 1 0 0 89 6 71

Question 17. I can complete my assigned workload during my regular working hours.

Survey year Organization Always/almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 32 16 8 5 0 1 70 13 187208
2020 Financial Consumer Agency of Canada 28 29 21 14 7 0 1 58 21 148
2019 Public Service 39 32 17 7 4 0 1 71 12 180499
2019 Financial Consumer Agency of Canada 36 33 19 8 4 0 0 69 12 119
2018 Public Service 37 32 17 8 5 0 1 70 13 161699
2018 Financial Consumer Agency of Canada 36 29 17 10 9 0 0 64 18 104
2017 Public Service 37 35 16 7 4 0 1 73 11 174272
2017 Financial Consumer Agency of Canada 27 40 15 11 6 0 1 67 17 99
2014 Public Service 35 34 18 7 5 0 1 70 12 181779
2014 Financial Consumer Agency of Canada 39 30 17 10 4 0 0 69 14 71

Question 18a. I feel that the quality of my work suffers because of... constantly changing priorities.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 10 24 35 20 9 1 1 30 34 188088
2020 Financial Consumer Agency of Canada 7 19 41 21 11 1 1 32 26 150
2019 Public Service 10 24 35 19 9 1 1 29 35 181388
2019 Financial Consumer Agency of Canada 6 21 41 23 9 0 0 32 27 118
2018 Public Service 11 26 35 18 8 1 1 27 37 161147
2018 Financial Consumer Agency of Canada 16 25 30 21 7 0 2 28 42 105
2017 Public Service 11 24 35 17 9 1 3 27 37 173451
2017 Financial Consumer Agency of Canada 14 26 39 11 5 2 2 17 42 99
2014 Public Service 12 28 36 16 7 1 2 23 40 181277
2014 Financial Consumer Agency of Canada 7 25 39 17 10 1 0 27 33 71

Question 18b. I feel that the quality of my work suffers because of... lack of stability in my department or agency.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 15 26 29 19 2 2 50 23 187380
2020 Financial Consumer Agency of Canada 9 13 21 35 19 2 1 56 23 149
2019 Public Service 10 18 27 24 16 2 2 42 30 180845
2019 Financial Consumer Agency of Canada 10 22 29 23 14 0 1 37 33 116
2018 Public Service 12 20 28 23 13 2 2 37 33 160571
2018 Financial Consumer Agency of Canada 6 23 27 21 18 3 2 41 30 104
2017 Public Service 12 19 28 21 14 3 4 37 33 173005
2017 Financial Consumer Agency of Canada 5 12 25 27 22 5 3 53 19 98
2014 Public Service 13 22 29 20 11 2 3 32 37 181116
2014 Financial Consumer Agency of Canada 1 14 24 24 31 3 3 58 16 71

Question 18c. I feel that the quality of my work suffers because of... too many approval stages.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 13 21 31 20 11 2 2 32 36 187586
2020 Financial Consumer Agency of Canada 11 19 24 25 17 3 1 44 31 150
2019 Public Service 16 23 29 18 10 2 2 29 41 181013
2019 Financial Consumer Agency of Canada 11 18 34 24 12 0 2 36 29 118
2018 Public Service 17 24 29 17 9 2 3 26 43 160643
2018 Financial Consumer Agency of Canada 17 17 27 24 8 3 4 34 37 104
2017 Public Service 17 23 29 15 9 2 4 26 43 173286
2017 Financial Consumer Agency of Canada 11 22 33 14 14 2 3 29 35 99
2014 Public Service 21 25 27 14 7 2 3 23 48 181132
2014 Financial Consumer Agency of Canada 7 18 27 23 21 3 1 46 26 71

Question 18d. I feel that the quality of my work suffers because of... unreasonable deadlines.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 14 30 29 17 1 2 48 21 187162
2020 Financial Consumer Agency of Canada 4 14 32 30 19 0 1 49 18 150
2019 Public Service 7 15 31 28 16 1 2 46 22 180493
2019 Financial Consumer Agency of Canada 7 15 28 31 19 0 1 50 22 118
2018 Public Service 8 16 32 27 14 1 2 42 25 160266
2018 Financial Consumer Agency of Canada 11 16 30 23 15 2 2 40 29 105
2017 Public Service 8 15 31 25 14 1 4 42 25 172593
2017 Financial Consumer Agency of Canada 10 19 29 25 13 2 1 39 30 99
2014 Public Service 9 17 33 25 12 1 3 38 27 180699
2014 Financial Consumer Agency of Canada 8 17 28 27 17 1 1 45 26 71

Question 18e. I feel that the quality of my work suffers because of... having to do the same or more work, but with fewer resources.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 19 27 23 15 1 2 40 32 187650
2020 Financial Consumer Agency of Canada 15 17 27 19 19 2 2 39 33 149
2019 Public Service 14 20 27 20 14 1 2 36 36 181066
2019 Financial Consumer Agency of Canada 10 20 29 18 20 1 2 39 31 118
2018 Public Service 17 23 27 18 11 1 2 30 42 160843
2018 Financial Consumer Agency of Canada 14 14 31 18 18 2 2 38 30 105
2017 Public Service 17 22 27 17 12 2 4 30 41 173223
2017 Financial Consumer Agency of Canada 16 23 24 22 6 6 2 31 43 99
2014 Public Service 21 25 27 15 9 1 3 24 48 181145
2014 Financial Consumer Agency of Canada 13 27 15 17 20 3 6 40 43 71

Question 18f. I feel that the quality of my work suffers because of... high staff turnover.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 8 14 24 27 19 4 3 50 24 187087
2020 Financial Consumer Agency of Canada 4 12 25 26 25 3 5 55 18 149
2019 Public Service 12 18 26 22 16 3 3 41 32 180618
2019 Financial Consumer Agency of Canada 2 17 25 31 19 3 3 54 20 118
2018 Public Service 13 20 27 22 13 3 3 37 35 160300
2018 Financial Consumer Agency of Canada 2 14 25 29 19 5 6 54 18 104
2017 Public Service 12 18 26 21 14 3 5 39 33 173264
2017 Financial Consumer Agency of Canada 5 11 34 24 14 5 6 43 18 98
2014 Public Service 11 18 27 24 13 3 5 40 31 181040
2014 Financial Consumer Agency of Canada 3 11 21 31 23 6 6 60 16 71

Question 18g. I feel that the quality of my work suffers because of... overly complicated or unnecessary business processes.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 12 20 32 20 12 2 2 33 34 187395
2020 Financial Consumer Agency of Canada 9 9 31 25 21 3 1 48 19 150
2019 Public Service 14 22 31 17 11 2 2 30 38 180911
2019 Financial Consumer Agency of Canada 7 14 27 31 19 1 2 50 22 118
2018 Public Service 16 24 31 16 9 2 2 25 42 161001
2018 Financial Consumer Agency of Canada 9 15 27 28 14 3 4 45 26 104
2017 Public Service 16 22 31 15 9 3 4 26 41 173340
2017 Financial Consumer Agency of Canada 7 16 28 27 12 5 4 43 26 99
2014 Public Service 18 24 31 14 8 2 3 23 44 181146
2014 Financial Consumer Agency of Canada 7 10 34 30 17 1 1 48 17 71

Question 18h. I feel that the quality of my work suffers because of... unreliable technology.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 17 36 26 12 1 1 39 25 187956
2020 Financial Consumer Agency of Canada 3 5 24 31 35 0 1 68 8 150
2019 Public Service 10 19 33 23 13 1 1 37 30 181282
2019 Financial Consumer Agency of Canada 3 8 24 34 31 1 0 66 10 117
Top of page

My Work Unit

Question 19. I am satisfied with how interpersonal issues are resolved in my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 30 17 8 6 6 4 65 16 187998
2020 Financial Consumer Agency of Canada 32 25 16 4 3 11 9 72 8 150
2019 Public Service 29 30 16 10 7 5 3 64 19 181323
2019 Financial Consumer Agency of Canada 32 24 19 8 3 8 4 64 13 119
2018 Public Service 21 32 19 11 9 5 3 59 21 161064
2018 Financial Consumer Agency of Canada 25 27 17 9 6 12 5 62 17 104
2017 Public Service 26 31 16 11 9 5 4 62 21 174143
2017 Financial Consumer Agency of Canada 21 33 16 10 3 11 6 65 16 99
2014 Public Service 28 32 15 10 8 4 3 64 20 181579
2014 Financial Consumer Agency of Canada 41 30 8 3 1 7 10 85 5 71

Question 20. In my work unit, every individual is accepted as an equal member of the team.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 28 9 8 5 1 0 78 13 187747
2020 Financial Consumer Agency of Canada 60 24 4 7 4 1 0 85 11 150
2019 Public Service 45 29 9 9 6 1 0 75 16 181181
2019 Financial Consumer Agency of Canada 55 30 6 8 2 0 0 85 9 119
2018 Public Service 40 31 10 10 8 1 0 72 18 160757
2018 Financial Consumer Agency of Canada 42 38 9 11 1 0 0 80 12 104
2017 Public Service 41 30 10 10 8 1 0 73 17 174130
2017 Financial Consumer Agency of Canada 50 25 10 9 3 2 0 77 13 99
2014 Public Service 41 30 10 10 7 1 0 73 18 181550
2014 Financial Consumer Agency of Canada 61 21 7 6 4 1 0 83 10 71

Question 21. In my work unit, individuals behave in a respectful manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 54 30 7 5 3 0 0 85 8 187251
2020 Financial Consumer Agency of Canada 70 23 2 3 3 0 0 93 5 149
2019 Public Service 49 33 8 7 3 0 0 82 11 181129
2019 Financial Consumer Agency of Canada 69 18 7 6 0 0 0 87 6 119
2018 Public Service 44 36 9 7 4 0 0 81 11 160773
2018 Financial Consumer Agency of Canada 54 37 2 7 1 0 0 90 8 104
2017 Public Service 41 38 9 8 4 0 0 80 12 173904
2017 Financial Consumer Agency of Canada 54 36 3 5 2 0 0 90 7 99
2014 Public Service 39 40 9 8 3 0 0 80 11 181417
2014 Financial Consumer Agency of Canada 59 31 6 3 1 0 0 90 4 71

Question 22. The people I work with value my ideas and opinions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 35 11 5 2 1 0 82 7 186700
2020 Financial Consumer Agency of Canada 61 29 3 4 3 0 1 90 7 147
2019 Public Service 42 36 12 5 3 1 0 79 8 181393
2019 Financial Consumer Agency of Canada 60 30 8 2 0 0 0 90 2 118
2018 Public Service 37 40 13 5 3 1 0 77 9 161015
2018 Financial Consumer Agency of Canada 51 36 7 4 0 2 0 89 4 105

Question 23. In my work unit, I would feel free to speak about racism in the workplace without fear of reprisal.

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 24 11 4 4 6 3 79 9 188004
2020 Financial Consumer Agency of Canada 57 19 8 3 3 6 4 84 7 150
Top of page

My Immediate Supervisor

Question 24. My immediate supervisor encourages me to work collaboratively with others outside of my work unit.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 25 14 4 3 1 4 78 8 187985
2020 Financial Consumer Agency of Canada 64 25 6 3 2 0 1 89 5 150
2019 Public Service 45 27 15 5 3 1 4 75 9 181574
2019 Financial Consumer Agency of Canada 64 25 9 1 0 1 0 90 1 118

Question 25. I receive useful feedback from my immediate supervisor on my job performance.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 30 11 7 5 1 1 77 12 187915
2020 Financial Consumer Agency of Canada 49 34 6 3 7 0 1 84 10 150
2019 Public Service 42 31 13 8 5 1 1 74 14 181505
2019 Financial Consumer Agency of Canada 48 31 8 7 5 0 1 80 12 115
2018 Public Service 37 35 12 9 6 1 0 73 15 160726
2018 Financial Consumer Agency of Canada 56 30 5 5 3 1 0 87 8 102
2017 Public Service 37 35 12 9 6 1 0 73 15 174253
2017 Financial Consumer Agency of Canada 40 45 5 5 5 0 0 85 10 99
2014 Public Service 36 36 12 9 6 1 0 72 15 181472
2014 Financial Consumer Agency of Canada 42 41 8 4 4 0 0 83 8 71

Question 26. I feel that my immediate supervisor supports my career goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 24 13 5 4 2 2 77 10 187690
2020 Financial Consumer Agency of Canada 58 21 7 5 3 2 3 84 9 149

Question 27. My immediate supervisor keeps me informed about the issues affecting my work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 49 30 10 6 4 1 1 80 10 188026
2020 Financial Consumer Agency of Canada 53 33 7 4 2 0 1 87 6 150
2019 Public Service 46 31 10 7 5 1 0 77 12 180879
2019 Financial Consumer Agency of Canada 55 30 7 7 0 1 1 86 7 118
2018 Public Service 42 32 11 8 5 1 0 75 14 160177
2018 Financial Consumer Agency of Canada 56 25 9 6 3 1 1 82 9 102
2017 Public Service 42 33 10 8 5 1 0 76 14 174142
2017 Financial Consumer Agency of Canada 39 39 7 7 5 2 1 80 12 99
2014 Public Service 40 34 11 9 6 1 0 75 15 181437
2014 Financial Consumer Agency of Canada 48 34 8 7 3 0 0 82 10 71

Question 28. Since the beginning of the COVID-19 pandemic, have you requested flexible work hours, either formally or informally?

Flexible work hours mean that an employee is able to vary the start and end times of their workday.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 188363
2020 Financial Consumer Agency of Canada 47 53 150

Question 29. During the COVID-19 pandemic, my immediate supervisor supported the use of flexible work hours.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 52 17 9 3 3 5 12 83 7 188232
2020 Financial Consumer Agency of Canada 67 14 5 3 1 1 9 90 4 149

Question 30. I am satisfied with the quality of supervision I receive.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 56 25 9 5 4 0 0 82 9 188350
2020 Financial Consumer Agency of Canada 55 25 9 5 5 0 1 80 11 150
2019 Public Service 51 28 10 6 5 0 0 79 11 181662
2019 Financial Consumer Agency of Canada 56 28 7 8 1 0 1 85 8 119
2018 Public Service 47 28 11 7 6 0 0 75 13 160605
2018 Financial Consumer Agency of Canada 63 18 11 5 2 2 0 82 7 102
2017 Public Service 49 27 10 7 6 0 0 77 12 173871
2017 Financial Consumer Agency of Canada 47 34 8 7 4 0 0 81 11 98
2014 Public Service 46 30 11 7 6 0 0 77 13 181293
2014 Financial Consumer Agency of Canada 56 27 10 6 1 0 0 83 7 71
Top of page

Senior Management

Question 31. Senior managers in my department or agency lead by example in ethical behaviour.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 29 13 7 5 7 0 73 13 188297
2020 Financial Consumer Agency of Canada 49 33 7 5 3 3 0 85 8 150
2019 Public Service 32 31 15 8 7 6 0 68 16 181333
2019 Financial Consumer Agency of Canada 29 36 13 12 5 4 0 68 18 119
2018 Public Service 28 31 17 9 8 6 0 63 19 161481
2018 Financial Consumer Agency of Canada 36 28 13 14 7 3 0 65 22 104
2017 Public Service 27 32 16 10 8 7 0 64 19 174230
2017 Financial Consumer Agency of Canada 32 30 11 17 4 6 0 66 23 99
2014 Public Service 24 32 17 10 8 8 0 62 20 181131
2014 Financial Consumer Agency of Canada 39 41 13 1 1 4 0 84 3 71

Question 32. I have confidence in the senior management of my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 31 14 9 7 2 0 68 17 187817
2020 Financial Consumer Agency of Canada 46 36 8 3 6 1 0 83 9 149
2019 Public Service 29 31 17 12 9 3 0 62 21 180978
2019 Financial Consumer Agency of Canada 27 34 18 12 6 3 0 63 18 119
2018 Public Service 25 31 18 13 11 2 0 58 24 161089
2018 Financial Consumer Agency of Canada 34 24 13 19 8 3 0 59 28 104
2017 Public Service 24 31 17 13 11 3 0 57 25 174174
2017 Financial Consumer Agency of Canada 36 24 9 20 8 3 0 62 29 99
2014 Public Service 21 31 19 15 12 3 0 53 27 181126
2014 Financial Consumer Agency of Canada 39 37 11 8 3 1 0 77 11 71

Question 33. Senior management in my department or agency makes effective and timely decisions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 31 17 12 8 5 0 60 21 187771
2020 Financial Consumer Agency of Canada 31 37 13 8 5 5 0 72 14 150
2019 Public Service 21 30 20 15 10 5 0 53 26 180782
2019 Financial Consumer Agency of Canada 20 34 18 18 5 5 0 58 24 119
2018 Public Service 17 29 21 16 12 5 0 48 30 160960
2018 Financial Consumer Agency of Canada 22 19 18 22 13 5 0 43 37 104
2017 Public Service 17 29 20 17 12 6 0 49 31 174040
2017 Financial Consumer Agency of Canada 23 24 19 15 11 8 0 51 29 99
2014 Public Service 14 28 21 18 13 5 0 45 33 181064
2014 Financial Consumer Agency of Canada 31 31 17 13 3 6 0 66 16 71

Question 34. Essential information flows effectively from senior management to staff.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 25 34 15 14 9 2 0 61 24 188175
2020 Financial Consumer Agency of Canada 29 36 17 13 3 2 0 66 17 150
2019 Public Service 19 31 18 17 12 3 0 52 29 181112
2019 Financial Consumer Agency of Canada 18 43 15 15 5 3 0 63 21 119
2018 Public Service 16 30 18 18 14 3 0 48 33 161278
2018 Financial Consumer Agency of Canada 22 30 11 26 11 1 0 52 37 104
2017 Public Service 17 31 17 17 14 3 0 50 32 173985
2017 Financial Consumer Agency of Canada 26 29 10 23 8 4 0 57 32 99
2014 Public Service 14 31 18 19 14 3 0 47 34 181026
2014 Financial Consumer Agency of Canada 37 30 20 10 3 1 0 67 13 71

Question 35. Senior managers in my department or agency use both official languages in their interactions with employees.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 21 12 5 5 12 4 74 12 188232
2020 Financial Consumer Agency of Canada 49 27 16 7 1 1 0 77 7 150
2019 Public Service 40 20 12 6 5 13 3 72 14 181690
2019 Financial Consumer Agency of Canada 64 23 8 2 0 4 0 90 2 119
Top of page

My Organization (Department or Agency)

Question 36. My department or agency does a good job of communicating its vision, mission and goals.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 42 15 8 3 1 0 74 11 188081
2020 Financial Consumer Agency of Canada 53 33 9 3 1 1 0 87 4 150
2019 Public Service 27 42 17 9 4 1 0 70 13 181538
2019 Financial Consumer Agency of Canada 25 45 13 13 3 1 0 70 16 119
2018 Public Service 24 42 18 10 5 1 0 67 15 161017
2018 Financial Consumer Agency of Canada 30 41 11 14 2 1 0 72 16 105
2017 Public Service 25 41 17 10 6 1 0 67 16 173974
2017 Financial Consumer Agency of Canada 36 38 7 10 8 1 0 75 18 99
2014 Public Service 24 40 18 10 6 2 0 65 16 181189
2014 Financial Consumer Agency of Canada 54 30 11 3 3 0 0 83 6 71

Question 37. I feel that change is managed well in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 36 19 15 7 2 0 59 22 187137
2020 Financial Consumer Agency of Canada 29 34 17 11 7 1 0 64 18 149
2019 Public Service 15 33 21 18 10 3 0 50 29 180810
2019 Financial Consumer Agency of Canada 13 31 18 24 8 4 0 46 34 119

Question 38. If I am faced with an ethical dilemma or a conflict between values in the workplace, I know where I can go for help in resolving the situation.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 36 13 8 5 3 1 73 13 187863
2020 Financial Consumer Agency of Canada 39 32 9 6 5 7 1 78 12 149
2019 Public Service 32 36 14 9 5 2 1 71 15 181324
2019 Financial Consumer Agency of Canada 34 34 8 13 6 4 1 72 20 117
2018 Public Service 31 38 14 9 5 2 1 71 15 161068
2018 Financial Consumer Agency of Canada 32 23 16 12 10 5 2 59 23 105
2017 Public Service 35 37 12 8 5 3 1 74 14 173795
2017 Financial Consumer Agency of Canada 31 31 7 16 4 9 1 69 23 99
2014 Public Service 36 37 11 7 4 3 1 77 12 181015
2014 Financial Consumer Agency of Canada 41 32 8 10 4 1 3 76 15 71

Question 39. My department or agency does a good job of promoting values and ethics in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 37 36 16 6 4 2 0 74 10 187519
2020 Financial Consumer Agency of Canada 46 31 11 4 4 3 0 80 8 150
2019 Public Service 32 36 18 7 5 1 0 69 12 181009
2019 Financial Consumer Agency of Canada 23 42 19 11 3 2 0 66 15 117
2018 Public Service 30 38 18 8 5 1 0 69 13 160645
2018 Financial Consumer Agency of Canada 33 28 21 10 4 5 0 64 14 105

Question 40. I feel I can initiate a formal recourse process (e.g., grievance, complaint, appeal) without fear of reprisal.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 25 18 12 10 9 2 55 25 187781
2020 Financial Consumer Agency of Canada 25 23 11 11 11 15 4 60 26 150
2019 Public Service 21 24 19 13 13 8 2 50 29 181309
2019 Financial Consumer Agency of Canada 16 21 17 16 11 14 4 46 33 117
2018 Public Service 18 25 19 14 14 8 2 48 31 161057
2018 Financial Consumer Agency of Canada 17 15 14 15 21 11 6 39 44 105
2017 Public Service 18 25 17 14 14 9 3 48 32 173820
2017 Financial Consumer Agency of Canada 13 13 14 20 20 14 6 33 50 99
2014 Public Service 16 24 18 16 15 9 2 45 35 180995
2014 Financial Consumer Agency of Canada 20 20 15 10 11 14 10 52 28 71

Question 41. My department or agency does a good job of supporting employee career development.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 33 17 12 8 3 0 61 21 187687
2020 Financial Consumer Agency of Canada 34 28 13 11 8 5 0 65 20 150
2019 Public Service 24 32 17 14 11 2 0 57 25 181262
2019 Financial Consumer Agency of Canada 24 32 18 13 5 6 2 61 19 119
2018 Public Service 20 32 18 15 12 2 0 53 28 161004
2018 Financial Consumer Agency of Canada 27 32 10 21 6 4 0 61 28 105
2017 Public Service 22 32 16 14 11 3 0 57 27 173983
2017 Financial Consumer Agency of Canada 32 32 12 11 6 6 0 69 18 99
2014 Public Service 19 31 17 16 13 3 1 52 30 180900
2014 Financial Consumer Agency of Canada 32 30 15 14 3 6 0 66 18 71

Question 42. I believe I have opportunities for promotion within my department or agency, given my education, skills and experience.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 28 15 14 14 3 2 55 29 188227
2020 Financial Consumer Agency of Canada 23 23 15 17 15 3 4 49 35 150
2019 Public Service 22 28 15 14 16 2 2 52 32 181671
2019 Financial Consumer Agency of Canada 24 28 15 15 13 3 3 54 30 119
2018 Public Service 19 27 16 16 18 2 2 48 35 161071
2018 Financial Consumer Agency of Canada 20 27 16 15 13 6 3 52 31 104
2017 Public Service 19 27 15 16 18 3 3 48 36 174011
2017 Financial Consumer Agency of Canada 18 20 11 19 18 9 5 44 42 98
2014 Public Service 16 25 15 18 22 2 2 42 42 180943
2014 Financial Consumer Agency of Canada 25 28 10 11 17 4 4 58 31 71

Question 43a. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Conflict between my work obligations and my family or personal obligations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 51 23 13 6 4 1 4 77 10 188359
2020 Financial Consumer Agency of Canada 51 19 15 5 5 0 5 74 11 149
2019 Public Service 51 24 13 5 3 1 4 78 9 181398
2019 Financial Consumer Agency of Canada 58 16 13 7 3 1 3 77 10 119

Question 43b. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Lack of access to learning opportunities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 47 24 14 6 4 1 3 74 11 188093
2020 Financial Consumer Agency of Canada 59 19 12 3 5 0 3 80 8 150
2019 Public Service 44 24 16 7 5 2 4 71 12 181082
2019 Financial Consumer Agency of Canada 55 23 13 4 1 1 3 82 5 119

Question 43c. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 74 9 5 2 3 3 4 89 5 187576
2020 Financial Consumer Agency of Canada 81 5 3 2 2 3 3 92 4 146
2019 Public Service 72 9 5 2 3 4 4 88 6 180710
2019 Financial Consumer Agency of Canada 81 7 3 0 1 3 6 95 1 119

Question 43d. To what extent have the following adversely affected your career progress in the federal public service over the last 12 months? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 72 11 5 2 2 2 7 91 4 187772
2020 Financial Consumer Agency of Canada 81 9 1 1 1 1 7 97 1 150
2019 Public Service 75 7 4 1 2 2 9 92 4 180694
2019 Financial Consumer Agency of Canada 83 4 1 0 1 1 10 98 1 118

Question 44. I feel I would be supported by my department or agency if I proposed a new idea.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 24 41 18 9 4 4 0 68 14 187878
2020 Financial Consumer Agency of Canada 37 41 10 5 3 3 0 81 8 150
2019 Public Service 21 40 19 10 6 4 0 63 17 181429
2019 Financial Consumer Agency of Canada 34 45 10 6 1 3 1 83 7 119
2018 Public Service 20 35 22 11 8 3 0 57 20 161226
2018 Financial Consumer Agency of Canada 35 43 10 6 2 3 1 81 8 105
2017 Public Service 20 35 21 12 8 4 1 58 21 174027
2017 Financial Consumer Agency of Canada 33 48 9 4 4 0 2 83 8 99

Question 45. I think that my department or agency respects individual differences (e.g., culture, work styles, ideas, abilities).

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 37 13 7 3 2 0 77 10 187243
2020 Financial Consumer Agency of Canada 51 33 9 3 2 1 0 86 5 150
2019 Public Service 36 38 13 7 4 2 0 75 11 180695
2019 Financial Consumer Agency of Canada 46 32 14 5 1 2 0 79 6 119
2018 Public Service 39 38 13 6 3 2 0 78 9 160801
2018 Financial Consumer Agency of Canada 51 37 5 5 0 2 0 90 5 103
2017 Public Service 37 40 12 6 3 2 0 78 9 173976
2017 Financial Consumer Agency of Canada 49 33 10 3 3 2 0 83 6 98
2014 Public Service 38 37 13 6 3 3 0 78 9 180874
2014 Financial Consumer Agency of Canada 55 35 6 4 0 0 0 90 4 71

Question 46. My department or agency implements activities and practices that support a diverse workplace.

A diverse workplace includes everyone, regardless of race, national or ethnic origin, colour, disability, sex, sexual orientation, gender identity or expression, marital or family status, religion, age, language, culture, background, interests, views or other dimensions.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 41 34 13 5 3 4 1 78 8 187651
2020 Financial Consumer Agency of Canada 58 30 5 3 1 3 0 90 4 147
2019 Public Service 42 34 13 4 3 3 0 79 7 180863
2019 Financial Consumer Agency of Canada 47 27 18 3 1 4 0 77 4 119
2018 Public Service 40 36 14 4 3 3 0 78 7 160822
2018 Financial Consumer Agency of Canada 53 28 10 5 0 4 0 85 5 103
2017 Public Service 37 35 15 4 3 4 1 76 8 173916
2017 Financial Consumer Agency of Canada 47 29 10 4 4 6 0 81 8 99
2014 Public Service 40 35 14 4 3 4 1 79 7 180799
2014 Financial Consumer Agency of Canada 58 30 6 1 0 4 1 93 1 71

Question 47. My department or agency implements initiatives that promote anti-racism in the workplace.

Anti-racism may be promoted by providing access to anti-racism training, and promoting awareness of resources and self-directed learning on anti-racism.

Anti-racism is an active and consistent process of change to eliminate individual, institutional and systemic racism.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 32 16 5 3 6 1 75 8 188080
2020 Financial Consumer Agency of Canada 39 27 13 8 1 12 0 75 11 150

Question 48. I would feel comfortable sharing concerns about issues related to racism in the workplace with a person of authority (e.g., immediate supervisor, senior manager, ombudsman, human resources advisor).

Racism refers to any individual action or institutional practice which treats people differently because of their colour or ethnicity.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 30 11 5 4 4 2 79 10 187541
2020 Financial Consumer Agency of Canada 48 28 7 5 5 5 3 82 10 149

Question 49. Overall, my department or agency treats me with respect.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 53 31 8 4 3 0 0 85 7 187707
2020 Financial Consumer Agency of Canada 62 29 5 1 2 1 0 92 3 149
2019 Public Service 48 34 9 5 4 0 0 82 9 181342
2019 Financial Consumer Agency of Canada 59 33 8 1 0 0 0 92 1 119
2018 Public Service 44 36 10 5 4 0 0 81 9 160659
2018 Financial Consumer Agency of Canada 59 29 8 3 2 0 0 88 5 104
2017 Public Service 43 37 10 6 4 0 0 80 10 174074
2017 Financial Consumer Agency of Canada 55 31 8 5 1 0 0 86 6 98
2014 Public Service 42 37 11 6 4 0 0 79 10 180763
2014 Financial Consumer Agency of Canada 55 41 4 0 0 0 0 96 0 71

Question 50. I would recommend my department or agency as a great place to work.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 44 31 13 7 5 0 0 75 12 187475
2020 Financial Consumer Agency of Canada 54 30 4 7 4 1 0 84 11 149
2019 Public Service 39 31 15 8 6 1 0 70 15 181212
2019 Financial Consumer Agency of Canada 52 33 10 4 1 0 0 85 5 119
2018 Public Service 35 32 17 9 7 1 0 67 16 160754
2018 Financial Consumer Agency of Canada 62 16 13 8 2 0 0 78 10 104
2017 Public Service 33 32 16 9 8 1 0 66 17 173925
2017 Financial Consumer Agency of Canada 54 22 13 5 4 2 0 77 9 99
2014 Public Service 28 35 17 11 8 1 0 63 19 180897
2014 Financial Consumer Agency of Canada 60 26 9 4 1 0 0 86 6 70

Question 51. I am satisfied with my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 42 33 13 7 5 0 0 75 12 186722
2020 Financial Consumer Agency of Canada 51 31 7 6 4 1 0 82 10 149
2019 Public Service 37 34 14 9 6 0 0 71 15 180546
2019 Financial Consumer Agency of Canada 42 43 10 4 1 0 0 85 5 118
2018 Public Service 33 34 16 10 7 0 0 68 16 160146
2018 Financial Consumer Agency of Canada 56 25 11 7 2 0 0 80 9 102
2017 Public Service 32 35 15 10 7 0 0 68 17 173991
2017 Financial Consumer Agency of Canada 46 30 12 10 2 0 0 76 12 98
2014 Public Service 27 36 17 12 7 0 0 64 20 180844
2014 Financial Consumer Agency of Canada 52 35 8 3 1 0 0 87 4 71

Question 52. I would prefer to remain with my department or agency, even if a comparable job was available elsewhere in the federal public service.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 25 17 9 6 3 1 66 16 187915
2020 Financial Consumer Agency of Canada 47 22 14 5 9 3 1 71 14 150
2019 Public Service 34 25 18 11 8 3 1 61 20 181559
2019 Financial Consumer Agency of Canada 38 30 17 13 2 0 0 68 15 119
2018 Public Service 31 25 19 12 9 3 0 59 22 161050
2018 Financial Consumer Agency of Canada 47 21 12 13 5 3 0 70 18 104
2017 Public Service 30 26 18 11 9 4 1 59 22 173970
2017 Financial Consumer Agency of Canada 35 28 12 11 7 6 1 68 19 99
2014 Public Service 28 26 19 13 10 4 1 57 24 180861
2014 Financial Consumer Agency of Canada 47 29 13 4 6 1 0 77 10 70
Top of page

Mobility and Retention

Question 53. Do you intend to leave your current position in the next two years?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Total responses
2020 Public Service 24 41 35 188494
2020 Financial Consumer Agency of Canada 34 41 25 150
2019 Public Service 27 38 35 181906
2019 Financial Consumer Agency of Canada 31 30 39 119
2018 Public Service 27 39 35 161647
2018 Financial Consumer Agency of Canada 26 32 42 105
2017 Public Service 26 40 34 174196
2017 Financial Consumer Agency of Canada 32 30 38 99
2014 Public Service 26 40 34 180859
2014 Financial Consumer Agency of Canada 26 39 36 70

Question 54. Please indicate your reason for leaving.

Survey year Organization To retire
(%)
To pursue another position within my department or agency
(%)
To pursue a position in another department or agency
(%)
To pursue a position outside the federal public service
(%)
End of my term, casual or student employment
(%)
Other
(%)
Total responses
2020 Public Service 17 38 28 4 6 6 45796
2020 Financial Consumer Agency of Canada 8 25 45 2 14 6 51
2019 Public Service 15 33 29 6 12 6 49800
2019 Financial Consumer Agency of Canada 8 30 38 3 14 8 37
2018 Public Service 17 33 30 6 8 6 43390
2018 Financial Consumer Agency of Canada 0 22 48 11 19 0 27
2017 Public Service 18 30 29 6 10 6 45785
2017 Financial Consumer Agency of Canada 6 19 50 0 22 3 32
2014 Public Service 18 32 30 10 9999 11 47681
2014 Financial Consumer Agency of Canada 0 33 61 0 9999 6 18
Top of page

Harassment

Harassment is normally a series of incidents, but it can be one severe incident that has a lasting impact on the individual. Harassment is any improper conduct by an individual that is directed at and offensive to another individual in the workplace, including at any event or any location related to work, and that the individual knew or ought reasonably to have known would cause offence or harm. It comprises objectionable act(s), comment(s) or display(s) that demean, belittle, or cause personal humiliation or embarrassment, and any act of intimidation or threat. It also includes harassment within the meaning of the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 55. Having carefully read the definition of harassment, have you been the victim of harassment on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 188242
2020 Financial Consumer Agency of Canada 5 95 150
2019 Public Service 14 86 181483
2019 Financial Consumer Agency of Canada 10 90 119
2018 Public Service 15 85 161503
2018 Financial Consumer Agency of Canada 12 88 104

Question 56a. From whom did you experience harassment on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 18665
2019 Public Service 51 49 23324
2019 Financial Consumer Agency of Canada 50 50 12
2018 Public Service 51 49 22721

Question 56b. From whom did you experience harassment on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 62 38 18665
2019 Public Service 60 40 23324
2019 Financial Consumer Agency of Canada 42 58 12
2018 Public Service 62 38 22735

Question 56c. From whom did you experience harassment on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2019 Public Service 8 92 23324
2018 Public Service 8 92 22696

Question 56d. From whom did you experience harassment on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 18665
2019 Public Service 5 95 23324
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 5 95 22696
2018 Financial Consumer Agency of Canada 0 100 12

Question 56e. From whom did you experience harassment on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 18665
2019 Public Service 6 94 23324
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 6 94 22696
2018 Financial Consumer Agency of Canada 0 100 12

Question 56f. From whom did you experience harassment on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18665
2019 Public Service 9 91 23324
2018 Public Service 10 90 22712

Question 56g. From whom did you experience harassment on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 18665
2019 Public Service 4 96 23324
2018 Public Service 4 96 22694

Question 57a. Please indicate the nature of the harassment you experienced. Aggressive behaviour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 39 61 18664
2019 Public Service 39 61 23086
2019 Financial Consumer Agency of Canada 50 50 12
2018 Public Service 40 60 22709
2018 Financial Consumer Agency of Canada 50 50 12

Question 57b. Please indicate the nature of the harassment you experienced. Excessive control

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 41 59 18664
2019 Public Service 39 61 23086
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 40 60 22697
2018 Financial Consumer Agency of Canada 42 58 12

Question 57c. Please indicate the nature of the harassment you experienced. Being excluded or being ignored

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 47 53 18664
2019 Public Service 47 53 23086
2018 Public Service 46 54 22698

Question 57d. Please indicate the nature of the harassment you experienced. Humiliation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 43 57 18664
2019 Public Service 42 58 23086
2018 Public Service 41 59 22706

Question 57e. Please indicate the nature of the harassment you experienced. Interference with work or withholding resources

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 33 67 18664
2019 Public Service 31 69 23086
2018 Public Service 33 67 22690

Question 57f. Please indicate the nature of the harassment you experienced. Offensive remark

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 54 46 18664
2019 Public Service 55 45 23086
2019 Financial Consumer Agency of Canada 42 58 12
2018 Public Service 56 44 22722

Question 57g. Please indicate the nature of the harassment you experienced. Personal attack

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 38 62 18664
2019 Public Service 36 64 23086
2019 Financial Consumer Agency of Canada 42 58 12
2018 Public Service 36 64 22699

Question 57h. Please indicate the nature of the harassment you experienced. Physical violence

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 18664
2019 Public Service 2 98 23086
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 2 98 22678
2018 Financial Consumer Agency of Canada 0 100 12

Question 57i. Please indicate the nature of the harassment you experienced. Sexual comment or gesture

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18664
2019 Public Service 10 90 23086
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 10 90 22693

Question 57j. Please indicate the nature of the harassment you experienced. Threat

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18664
2019 Public Service 12 88 23086
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 13 87 22689
2018 Financial Consumer Agency of Canada 0 100 12

Question 57k. Please indicate the nature of the harassment you experienced. Unfair treatment

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 52 48 18664
2019 Public Service 49 51 23086
2019 Financial Consumer Agency of Canada 50 50 12
2018 Public Service 48 52 22704

Question 57l. Please indicate the nature of the harassment you experienced. Yelling or shouting

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 25 75 18664
2019 Public Service 26 74 23086
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 27 73 22702
2018 Financial Consumer Agency of Canada 42 58 12

Question 57m. Please indicate the nature of the harassment you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 18664
2019 Public Service 16 84 23086
2018 Public Service 15 85 22687

Question 58a. What action(s) did you take to address the harassment you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 51 49 18666
2019 Public Service 52 48 22957
2019 Financial Consumer Agency of Canada 50 50 12
2018 Public Service 51 49 22718

Question 58b. What action(s) did you take to address the harassment you experienced? I discussed the matter with the person(s) from whom I experienced the harassment.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2019 Public Service 27 73 22957
2018 Public Service 27 73 22701

Question 58c. What action(s) did you take to address the harassment you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 18666
2019 Public Service 9 91 22957
2018 Public Service 8 92 22688
2018 Financial Consumer Agency of Canada 0 100 12

Question 58d. What action(s) did you take to address the harassment you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 18666
2019 Public Service 21 79 22957
2018 Public Service 20 80 22699
2018 Financial Consumer Agency of Canada 0 100 12

Question 58e. What action(s) did you take to address the harassment you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2019 Public Service 10 90 22957
2018 Public Service 10 90 22689
2018 Financial Consumer Agency of Canada 0 100 12

Question 58f. What action(s) did you take to address the harassment you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 18666
2019 Public Service 7 93 22957
2018 Public Service 7 93 22692
2018 Financial Consumer Agency of Canada 0 100 12

Question 58g. What action(s) did you take to address the harassment you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 18666
2019 Public Service 14 86 22957
2019 Financial Consumer Agency of Canada 0 100 12
2018 Public Service 14 86 22692
2018 Financial Consumer Agency of Canada 0 100 12

Question 58h. What action(s) did you take to address the harassment you experienced? Other.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 18666
2019 Public Service 12 88 22957
2018 Public Service 11 89 22688

Question 58i. What action(s) did you take to address the harassment you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 18666
2019 Public Service 26 74 22957
2018 Public Service 27 73 22709

Question 59a. Why did you not file a grievance or formal complaint about the harassment you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 17329
2019 Public Service 11 89 21361
2018 Public Service 11 89 21200

Question 59b. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 17329
2019 Public Service 20 80 21361
2018 Public Service 19 81 21197

Question 59c. Why did you not file a grievance or formal complaint about the harassment you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2019 Public Service 10 90 21361
2018 Public Service 10 90 21191

Question 59d. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 17329
2019 Public Service 7 93 21361
2018 Public Service 7 93 21189
2018 Financial Consumer Agency of Canada 0 100 12

Question 59e. Why did you not file a grievance or formal complaint about the harassment you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2019 Public Service 10 90 21361
2018 Public Service 10 90 21189

Question 59f. Why did you not file a grievance or formal complaint about the harassment you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 17329
2019 Public Service 9 91 21361
2018 Public Service 9 91 21189

Question 59g. Why did you not file a grievance or formal complaint about the harassment you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 17329
2019 Public Service 10 90 21361
2018 Public Service 10 90 21188

Question 59h. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 17329
2019 Public Service 12 88 21361
2018 Public Service 11 89 21193

Question 59i. Why did you not file a grievance or formal complaint about the harassment you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2019 Public Service 13 87 21361
2018 Public Service 12 88 21192

Question 59j. Why did you not file a grievance or formal complaint about the harassment you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 32 68 17329
2019 Public Service 32 68 21361
2018 Public Service 30 70 21199

Question 59k. Why did you not file a grievance or formal complaint about the harassment you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 10 90 17329
2019 Public Service 10 90 21361
2018 Public Service 9 91 21189
2018 Financial Consumer Agency of Canada 0 100 12

Question 59l. Why did you not file a grievance or formal complaint about the harassment you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 49 51 17329
2019 Public Service 48 52 21361
2018 Public Service 47 53 21214

Question 59m. Why did you not file a grievance or formal complaint about the harassment you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 17329
2019 Public Service 2 98 21361
2018 Public Service 2 98 21187
2018 Financial Consumer Agency of Canada 0 100 12

Question 59n. Why did you not file a grievance or formal complaint about the harassment you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 57 43 17329
2019 Public Service 56 44 21361
2018 Public Service 56 44 21220
2018 Financial Consumer Agency of Canada 42 58 12

Question 59o. Why did you not file a grievance or formal complaint about the harassment you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 17329
2019 Public Service 4 96 21361
2018 Public Service 4 96 21191
2018 Financial Consumer Agency of Canada 0 100 12

Question 59p. Why did you not file a grievance or formal complaint about the harassment you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 17329
2019 Public Service 13 87 21361
2018 Public Service 13 87 21192

Question 60. I am satisfied with how matters related to harassment are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 20 17 17 7 6 27 7 56 19 188041
2020 Financial Consumer Agency of Canada 23 7 17 1 0 42 9 62 3 149
2019 Public Service 18 17 19 8 8 23 7 51 22 181570
2019 Financial Consumer Agency of Canada 13 10 19 8 2 36 12 45 18 119
2018 Public Service 16 19 21 8 8 23 5 48 22 161102
2018 Financial Consumer Agency of Canada 17 8 12 9 4 40 10 50 25 105
2017 Public Service 16 18 19 7 8 24 7 50 22 174189
2017 Financial Consumer Agency of Canada 13 8 17 7 4 38 13 43 22 99
2014 Public Service 16 19 20 7 7 24 7 50 22 180780
2014 Financial Consumer Agency of Canada 19 17 6 1 1 36 20 81 6 70

Question 61. My department or agency works hard to create a workplace that prevents harassment.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 29 15 6 5 8 1 71 12 187964
2020 Financial Consumer Agency of Canada 42 26 15 3 0 15 0 80 3 150
2019 Public Service 34 30 16 7 5 8 1 69 13 181533
2019 Financial Consumer Agency of Canada 29 27 22 5 1 15 1 67 7 119
2018 Public Service 29 31 18 7 6 7 1 66 14 161060
2018 Financial Consumer Agency of Canada 31 21 15 9 3 19 2 66 15 104
2017 Public Service 28 31 17 7 6 9 1 66 15 173958
2017 Financial Consumer Agency of Canada 25 21 18 5 4 26 0 63 12 99
2014 Public Service 26 30 19 7 6 11 1 64 14 180720
2014 Financial Consumer Agency of Canada 37 24 4 7 0 23 4 84 10 70
Top of page

Discrimination

Discrimination means treating someone differently or unfairly because of a personal characteristic or distinction,which, whether intentional or not, has an effect that imposes disadvantages not imposed on others or that withholds or limits access that is given to others. There are 13 prohibited grounds of discrimination under the Canadian Human Rights Act (i.e., based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered).

Question 62. Having carefully read the definition of discrimination, have you been the victim of discrimination on the job in the past 12 months?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 188014
2020 Financial Consumer Agency of Canada 5 95 150
2019 Public Service 8 92 181371
2019 Financial Consumer Agency of Canada 5 95 118
2018 Public Service 8 92 161188

Question 63a. From whom did you experience discrimination on the job? Co-workers

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 36 64 12247
2019 Public Service 38 62 12977
2018 Public Service 36 64 11806

Question 63b. From whom did you experience discrimination on the job? Individuals with authority over me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 77 23 12247
2019 Public Service 76 24 12977
2018 Public Service 77 23 11826

Question 63c. From whom did you experience discrimination on the job? Individuals working for me

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2019 Public Service 4 96 12977
2018 Public Service 4 96 11797

Question 63d. From whom did you experience discrimination on the job? Individuals for whom I have a custodial responsibility (e.g., inmates, offenders, patients, detainees)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 12247
2019 Public Service 3 97 12977
2018 Public Service 4 96 11797

Question 63e. From whom did you experience discrimination on the job? Individuals from other departments or agencies

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2019 Public Service 8 92 12977
2018 Public Service 7 93 11798

Question 63f. From whom did you experience discrimination on the job? Members of the public (individuals or organizations)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12247
2019 Public Service 9 91 12977
2018 Public Service 9 91 11802

Question 63g. From whom did you experience discrimination on the job? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2019 Public Service 9 91 12977
2018 Public Service 8 92 11798

Question 64a. Please indicate the type of discrimination you experienced. Race

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 12245
2019 Public Service 26 74 12755
2018 Public Service 25 75 11790

Question 64b. Please indicate the type of discrimination you experienced. National or ethnic origin

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 20 80 12245
2019 Public Service 20 80 12755
2018 Public Service 20 80 11790

Question 64c. Please indicate the type of discrimination you experienced. Colour

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12245
2019 Public Service 16 84 12755
2018 Public Service 15 85 11786

Question 64d. Please indicate the type of discrimination you experienced. Religion

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12245
2019 Public Service 6 94 12755
2018 Public Service 6 94 11784

Question 64e. Please indicate the type of discrimination you experienced. Age

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 26 74 12245
2019 Public Service 29 71 12755
2018 Public Service 26 74 11787

Question 64f. Please indicate the type of discrimination you experienced. Sex

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 27 73 12245
2019 Public Service 29 71 12755
2018 Public Service 29 71 11792

Question 64g. Please indicate the type of discrimination you experienced. Sexual orientation

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 12245
2019 Public Service 4 96 12755
2018 Public Service 4 96 11783

Question 64h. Please indicate the type of discrimination you experienced. Gender identity or expression (including gender diverse identities or expressions such as transgender, two-spirit, or non-binary)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 12245
2019 Public Service 2 98 12755
2018 Public Service 2 98 11782

Question 64i. Please indicate the type of discrimination you experienced. Marital status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 8 92 12245
2019 Public Service 8 92 12755
2018 Public Service 8 92 11785

Question 64j. Please indicate the type of discrimination you experienced. Family status

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2019 Public Service 15 85 12755
2018 Public Service 15 85 11787

Question 64k. Please indicate the type of discrimination you experienced. Genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 1 99 12245
2019 Public Service 1 99 12755
2018 Public Service 1 99 11782

Question 64l. Please indicate the type of discrimination you experienced. Disability

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 16 84 12245
2019 Public Service 17 83 12755
2018 Public Service 17 83 11791

Question 64m. Please indicate the type of discrimination you experienced. Pardoned conviction or suspended record

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 0 100 12245
2019 Public Service 0 100 12755
2018 Public Service 0 100 11783

Question 64n. Please indicate the type of discrimination you experienced. Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 18 82 12245
2019 Public Service 18 82 12755
2018 Public Service 19 81 11797

Question 65a. What action(s) did you take to address the discrimination you experienced? I discussed the matter with my supervisor or a senior manager.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 30 70 12247
2019 Public Service 29 71 12647
2018 Public Service 29 71 11822

Question 65b. What action(s) did you take to address the discrimination you experienced? I discussed the matter with the person(s) from whom I experienced the discrimination.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 14 86 12247
2019 Public Service 14 86 12647
2018 Public Service 15 85 11810

Question 65c. What action(s) did you take to address the discrimination you experienced? I contacted a human resources advisor in my department or agency.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2019 Public Service 5 95 12647
2018 Public Service 5 95 11809

Question 65d. What action(s) did you take to address the discrimination you experienced? I contacted my union representative.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 17 83 12247
2019 Public Service 17 83 12647
2018 Public Service 17 83 11817

Question 65e. What action(s) did you take to address the discrimination you experienced? I used an informal conflict resolution process.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 12247
2019 Public Service 5 95 12647
2018 Public Service 4 96 11805

Question 65f. What action(s) did you take to address the discrimination you experienced? I filed a grievance or formal complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 6 94 12247
2019 Public Service 6 94 12647
2018 Public Service 6 94 11807

Question 65g. What action(s) did you take to address the discrimination you experienced? I resolved the matter informally on my own.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2019 Public Service 9 91 12647
2018 Public Service 9 91 11806

Question 65h. What action(s) did you take to address the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 12247
2019 Public Service 9 91 12647
2018 Public Service 9 91 11808

Question 65i. What action(s) did you take to address the discrimination you experienced? I took no action.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 48 52 12247
2019 Public Service 49 51 12647
2018 Public Service 49 51 11821

Question 66a. Why did you not file a grievance or formal complaint about the discrimination you experienced? The issue was resolved.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 5 95 11497
2019 Public Service 6 94 11129
2018 Public Service 5 95 11053

Question 66b. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not think the incident was serious enough.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 15 85 11497
2019 Public Service 15 85 11129
2018 Public Service 13 87 11052

Question 66c. Why did you not file a grievance or formal complaint about the discrimination you experienced? The behaviour stopped.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2019 Public Service 4 96 11129
2018 Public Service 3 97 11049

Question 66d. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual apologized.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2019 Public Service 3 97 11129
2018 Public Service 2 98 11050

Question 66e. Why did you not file a grievance or formal complaint about the discrimination you experienced? Management intervened.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 3 97 11497
2019 Public Service 3 97 11129
2018 Public Service 3 97 11051

Question 66f. Why did you not file a grievance or formal complaint about the discrimination you experienced? The individual left or changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2019 Public Service 4 96 11129
2018 Public Service 4 96 11049

Question 66g. Why did you not file a grievance or formal complaint about the discrimination you experienced? I changed jobs.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 7 93 11497
2019 Public Service 7 93 11129
2018 Public Service 7 93 11051

Question 66h. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not know what to do, where to go or whom to ask.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2019 Public Service 11 89 11129
2018 Public Service 11 89 11053

Question 66i. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was too distraught.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 11 89 11497
2019 Public Service 10 90 11129
2018 Public Service 11 89 11055

Question 66j. Why did you not file a grievance or formal complaint about the discrimination you experienced? I had concerns about the formal complaint process (e.g., confidentiality, how long it would take).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 28 72 11497
2019 Public Service 27 73 11129
2018 Public Service 27 73 11058

Question 66k. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was advised against filing a complaint.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 11497
2019 Public Service 9 91 11129
2018 Public Service 9 91 11054

Question 66l. Why did you not file a grievance or formal complaint about the discrimination you experienced? I was afraid of reprisal (e.g., having limited career advancement, being labelled a troublemaker).

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 46 54 11497
2019 Public Service 45 55 11129
2018 Public Service 45 55 11069

Question 66m. Why did you not file a grievance or formal complaint about the discrimination you experienced? Someone threatened me.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 2 98 11497
2019 Public Service 2 98 11129
2018 Public Service 2 98 11050

Question 66n. Why did you not file a grievance or formal complaint about the discrimination you experienced? I did not believe it would make a difference.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 63 37 11497
2019 Public Service 62 38 11129
2018 Public Service 64 36 11072

Question 66o. Why did you not file a grievance or formal complaint about the discrimination you experienced? I intend to file a grievance or a formal complaint but I have not done so yet.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 4 96 11497
2019 Public Service 3 97 11129
2018 Public Service 4 96 11051

Question 66p. Why did you not file a grievance or formal complaint about the discrimination you experienced? Other

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 11497
2019 Public Service 11 89 11129
2018 Public Service 13 87 11050

Question 67. I am satisfied with how matters related to discrimination are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 22 17 18 4 4 29 6 60 12 187795
2020 Financial Consumer Agency of Canada 23 7 14 5 1 44 6 59 12 149
2019 Public Service 20 16 21 4 4 27 7 55 13 181334
2019 Financial Consumer Agency of Canada 14 5 22 3 1 43 13 43 8 119
2018 Public Service 18 18 24 4 4 26 5 53 12 161075
2018 Financial Consumer Agency of Canada 18 8 17 1 2 48 7 57 6 103
2017 Public Service 17 18 20 4 4 30 7 56 12 174058
2017 Financial Consumer Agency of Canada 13 6 14 2 2 48 15 51 11 99
2014 Public Service 17 18 21 4 3 31 7 55 11 180669
2014 Financial Consumer Agency of Canada 19 10 7 3 0 39 23 74 7 70

Question 68. My department or agency works hard to create a workplace that prevents discrimination.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 36 30 16 4 3 9 1 73 9 187913
2020 Financial Consumer Agency of Canada 46 23 13 3 1 13 1 80 4 149
2019 Public Service 36 28 17 4 4 10 1 72 9 181260
2019 Financial Consumer Agency of Canada 29 27 20 3 1 21 0 70 4 119
2018 Public Service 30 31 19 5 4 10 1 69 10 161053
2018 Financial Consumer Agency of Canada 36 22 12 3 2 22 3 78 6 103
2017 Public Service 31 31 17 4 4 12 2 72 9 173835
2017 Financial Consumer Agency of Canada 26 20 21 2 1 27 3 66 4 99
2014 Public Service 28 30 18 4 3 15 2 70 9 180578
2014 Financial Consumer Agency of Canada 35 23 7 4 0 25 6 83 6 69

Of those who indicated that they were a victim of race-based discrimination:

Question 69. I am satisfied with how concerns or complaints about racism in the workplace are resolved in my department or agency.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 2 6 21 17 39 12 1 10 66 3416
Top of page

Stress and Well-Being

Question 70a. Overall, to what extent do the following factors cause you stress at work? Risk of exposure to COVID-19

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 25 18 11 11 0 1 60 22 188246
2020 Financial Consumer Agency of Canada 49 26 10 8 5 1 1 76 14 149

Question 70b. Overall, to what extent do the following factors cause you stress at work? Pay or other compensation-related issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 28 19 10 9 0 1 62 19 187765
2020 Financial Consumer Agency of Canada 49 25 16 8 2 1 0 74 10 150
2019 Public Service 24 27 20 12 15 0 1 52 28 181595
2019 Financial Consumer Agency of Canada 39 24 12 13 12 0 2 63 25 119
2018 Public Service 21 24 22 14 18 0 1 46 32 161369
2018 Financial Consumer Agency of Canada 26 34 17 9 11 0 3 62 21 105
2017 Public Service 22 24 19 14 19 0 2 46 34 173880
2017 Financial Consumer Agency of Canada 39 17 16 13 11 0 4 58 25 99

Question 70c. Overall, to what extent do the following factors cause you stress at work? Heavy workload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 21 27 25 15 11 0 1 48 26 188096
2020 Financial Consumer Agency of Canada 17 23 27 20 13 1 0 40 33 150
2019 Public Service 22 29 25 14 10 0 1 51 24 181495
2019 Financial Consumer Agency of Canada 21 26 29 13 10 0 0 47 24 119
2018 Public Service 18 27 28 16 11 0 1 45 27 161255
2018 Financial Consumer Agency of Canada 14 23 32 11 17 0 2 38 29 105
2017 Public Service 19 27 26 15 11 0 1 47 26 173933
2017 Financial Consumer Agency of Canada 8 30 20 22 16 1 2 39 40 99

Question 70d. Overall, to what extent do the following factors cause you stress at work? Unreasonable deadlines

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 31 29 20 11 7 0 2 61 18 187628
2020 Financial Consumer Agency of Canada 25 36 16 13 9 1 1 62 22 150
2019 Public Service 30 30 20 10 7 0 2 62 17 180654
2019 Financial Consumer Agency of Canada 30 29 21 13 8 0 0 59 20 119
2018 Public Service 25 29 24 13 8 0 2 55 21 160603
2018 Financial Consumer Agency of Canada 20 30 20 13 13 1 2 51 28 104
2017 Public Service 26 29 22 12 8 1 3 57 21 173555
2017 Financial Consumer Agency of Canada 20 24 26 16 11 1 2 45 28 99

Question 70e. Overall, to what extent do the following factors cause you stress at work? Not enough employees to do the work

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 24 21 14 12 1 1 52 26 187371
2020 Financial Consumer Agency of Canada 22 24 21 17 15 1 1 47 32 144
2019 Public Service 24 24 21 15 14 1 1 49 29 180774
2019 Financial Consumer Agency of Canada 19 29 23 18 9 1 0 49 28 119
2018 Public Service 20 23 23 17 15 1 1 44 32 160732
2018 Financial Consumer Agency of Canada 13 23 29 12 19 1 3 38 33 105
2017 Public Service 21 23 22 16 15 1 2 45 32 173886
2017 Financial Consumer Agency of Canada 15 19 23 21 18 1 2 36 41 99

Question 70f. Overall, to what extent do the following factors cause you stress at work? Overtime or long work hours

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 23 13 7 5 0 4 74 13 187251
2020 Financial Consumer Agency of Canada 44 24 10 12 8 1 1 69 21 149
2019 Public Service 52 22 11 5 4 0 5 78 10 180845
2019 Financial Consumer Agency of Canada 42 39 11 3 3 1 1 83 6 119
2018 Public Service 46 23 13 6 4 0 6 75 11 160698
2018 Financial Consumer Agency of Canada 36 26 20 7 7 0 5 65 14 104
2017 Public Service 44 23 13 6 4 1 9 75 11 173618
2017 Financial Consumer Agency of Canada 33 23 24 10 6 0 4 59 17 99

Question 70g. Overall, to what extent do the following factors cause you stress at work? Balancing work and personal life

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 30 27 21 12 10 0 1 58 21 187793
2020 Financial Consumer Agency of Canada 32 22 23 12 10 1 0 54 22 150
2019 Public Service 34 29 19 9 8 0 1 64 17 181228
2019 Financial Consumer Agency of Canada 36 33 16 9 5 0 1 69 14 119
2018 Public Service 30 27 21 11 9 0 1 58 20 161068
2018 Financial Consumer Agency of Canada 31 26 19 11 10 0 3 59 22 105
2017 Public Service 29 30 22 11 8 0 1 59 19 173457
2017 Financial Consumer Agency of Canada 35 26 20 10 9 0 0 61 20 98

Question 70h. Overall, to what extent do the following factors cause you stress at work? Balancing work and caregiving responsibilities (e.g., children, elderly, family member(s)) during the COVID-19 pandemic

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 23 18 10 9 0 6 60 21 187713
2020 Financial Consumer Agency of Canada 31 13 22 11 13 1 9 49 27 150

Question 70i. Overall, to what extent do the following factors cause you stress at work? Lack of control or input in decision-making

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 33 19 8 5 1 1 68 13 187500
2020 Financial Consumer Agency of Canada 39 30 17 7 5 1 2 70 12 149
2019 Public Service 30 34 20 9 5 1 1 65 15 181070
2019 Financial Consumer Agency of Canada 28 39 24 6 3 0 0 67 9 118
2018 Public Service 25 33 23 10 6 1 1 59 17 160799
2018 Financial Consumer Agency of Canada 30 30 23 10 7 1 1 60 17 105
2017 Public Service 27 32 22 11 6 1 2 60 18 173337
2017 Financial Consumer Agency of Canada 29 36 20 8 5 1 0 66 13 99

Question 70j. Overall, to what extent do the following factors cause you stress at work? Competing or constantly changing priorities

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 26 32 22 12 7 1 1 59 19 187397
2020 Financial Consumer Agency of Canada 31 34 19 8 5 1 2 67 14 149
2019 Public Service 25 32 22 12 7 1 1 58 19 180996
2019 Financial Consumer Agency of Canada 23 32 25 16 3 0 0 55 19 118
2018 Public Service 21 31 25 14 8 1 1 53 22 160760
2018 Financial Consumer Agency of Canada 25 21 28 15 10 0 1 47 25 104
2017 Public Service 22 31 23 14 8 1 2 54 22 173363
2017 Financial Consumer Agency of Canada 21 20 25 17 15 0 1 42 33 99

Question 70k. Overall, to what extent do the following factors cause you stress at work? Lack of clear expectations

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 31 19 10 6 0 1 65 16 187439
2020 Financial Consumer Agency of Canada 37 31 14 9 7 1 1 69 17 150
2019 Public Service 31 31 19 10 7 0 1 63 17 180843
2019 Financial Consumer Agency of Canada 23 37 18 15 7 0 0 60 22 118
2018 Public Service 27 31 22 12 7 0 1 59 19 160624
2018 Financial Consumer Agency of Canada 25 30 18 15 11 0 1 56 25 103
2017 Public Service 28 31 20 12 7 1 2 60 19 173428
2017 Financial Consumer Agency of Canada 27 24 22 16 10 0 1 52 26 99

Question 70l. Overall, to what extent do the following factors cause you stress at work? Lack of recognition

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 26 14 8 6 1 1 72 14 187021
2020 Financial Consumer Agency of Canada 51 23 14 5 5 1 1 75 11 148
2019 Public Service 42 27 15 8 7 1 1 69 16 180767
2019 Financial Consumer Agency of Canada 40 35 14 9 1 0 1 75 10 118

Question 70m. Overall, to what extent do the following factors cause you stress at work? Feeling disconnected from colleagues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 30 30 21 11 6 0 1 61 17 187621
2020 Financial Consumer Agency of Canada 33 27 23 9 7 1 0 61 16 150

Question 70n. Overall, to what extent do the following factors cause you stress at work? Information overload

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 28 31 22 12 8 0 1 59 19 187551
2020 Financial Consumer Agency of Canada 44 25 20 5 3 1 2 71 9 150
2019 Public Service 33 31 19 10 6 0 1 65 16 180372
2019 Financial Consumer Agency of Canada 42 36 18 3 1 0 0 78 4 118
2018 Public Service 27 31 22 12 7 0 1 59 18 160191
2018 Financial Consumer Agency of Canada 34 42 12 8 2 1 1 78 10 102
2017 Public Service 28 31 21 11 7 1 2 61 18 173041
2017 Financial Consumer Agency of Canada 32 31 19 14 0 1 2 65 15 99

Question 70o. Overall, to what extent do the following factors cause you stress at work? Physical work environment

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 28 14 5 3 0 1 77 9 186877
2020 Financial Consumer Agency of Canada 55 24 11 4 4 1 0 81 8 148
2019 Public Service 52 24 12 5 4 0 1 78 10 180439
2019 Financial Consumer Agency of Canada 57 20 14 7 2 0 0 77 8 118
2018 Public Service 50 25 13 6 4 0 2 76 10 160099
2018 Financial Consumer Agency of Canada 58 18 18 3 1 0 2 78 4 105
2017 Public Service 52 24 13 6 4 0 2 77 9 173936
2017 Financial Consumer Agency of Canada 60 18 13 5 2 0 2 80 7 98

Question 70p. Overall, to what extent do the following factors cause you stress at work? Difficulty accessing my work tools or network (e.g., work email, work device, ergonomic equipment)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 33 35 20 8 4 0 0 68 13 187065
2020 Financial Consumer Agency of Canada 46 31 18 3 2 1 0 78 5 148

Question 70q. Overall, to what extent do the following factors cause you stress at work? Accessibility or accommodation issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 68 17 7 2 2 1 4 89 4 186977
2020 Financial Consumer Agency of Canada 75 14 5 1 1 1 3 92 2 147
2019 Public Service 71 13 5 2 2 1 6 90 5 180422
2019 Financial Consumer Agency of Canada 75 13 5 1 1 1 4 93 2 116
2018 Public Service 67 16 7 3 3 1 5 87 6 160330
2018 Financial Consumer Agency of Canada 77 12 5 2 0 0 5 93 2 104

Question 70r. Overall, to what extent do the following factors cause you stress at work? Harassment or discrimination

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 76 10 5 3 3 1 3 89 6 186882
2020 Financial Consumer Agency of Canada 81 11 1 3 1 1 3 96 4 146
2019 Public Service 70 12 6 4 4 1 2 85 8 180981
2019 Financial Consumer Agency of Canada 75 13 3 3 3 1 3 92 5 119
2018 Public Service 67 14 7 4 4 1 3 84 9 160420
2018 Financial Consumer Agency of Canada 75 8 9 3 1 1 4 87 4 105
2017 Public Service 69 14 6 4 4 1 3 86 8 173910
2017 Financial Consumer Agency of Canada 73 11 5 4 2 0 5 88 6 99

Question 70s. Overall, to what extent do the following factors cause you stress at work? Issue(s) with my co-worker(s)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 67 20 7 3 2 0 2 89 4 186557
2020 Financial Consumer Agency of Canada 64 23 6 2 1 1 2 90 4 143
2019 Public Service 56 26 10 4 3 0 1 84 6 180466
2019 Financial Consumer Agency of Canada 55 27 11 5 0 1 1 84 5 119
2018 Public Service 52 27 11 4 3 0 1 81 7 160968
2018 Financial Consumer Agency of Canada 50 28 14 5 1 1 1 79 6 104
2017 Public Service 53 28 10 4 3 0 2 83 7 173810
2017 Financial Consumer Agency of Canada 61 23 5 8 1 0 2 86 9 99

Question 70t. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) with authority over me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 66 16 8 4 4 0 1 84 9 186974
2020 Financial Consumer Agency of Canada 65 16 7 7 3 1 1 82 10 147
2019 Public Service 59 19 10 5 5 0 1 80 10 180189
2019 Financial Consumer Agency of Canada 58 20 10 6 4 0 2 79 10 118
2018 Public Service 53 22 11 6 6 0 1 76 12 160500
2018 Financial Consumer Agency of Canada 54 24 9 7 6 0 1 79 13 104
2017 Public Service 57 20 10 6 5 0 2 79 11 173819
2017 Financial Consumer Agency of Canada 50 26 11 5 5 0 2 79 10 99

Question 70u. Overall, to what extent do the following factors cause you stress at work? Issue(s) with individual(s) working for me

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 61 11 4 2 1 0 21 91 3 187272
2020 Financial Consumer Agency of Canada 57 9 5 1 0 1 26 92 1 148
2019 Public Service 58 12 5 2 1 0 22 90 4 179719
2019 Financial Consumer Agency of Canada 47 12 6 1 0 0 35 90 1 118
2018 Public Service 52 13 6 2 1 0 26 88 4 159765
2018 Financial Consumer Agency of Canada 56 13 5 0 1 0 25 92 1 103
2017 Public Service 53 13 5 2 1 0 25 89 4 173685
2017 Financial Consumer Agency of Canada 51 11 4 1 0 1 33 93 2 99

Question 70v. Overall, to what extent do the following factors cause you stress at work? Issue(s) with other individual(s) (e.g., members of the public, individuals from other departments or agencies)

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 68 18 7 2 1 0 3 89 4 187971
2020 Financial Consumer Agency of Canada 84 7 3 1 0 1 3 96 1 148
2019 Public Service 66 18 7 2 1 0 5 89 4 180276
2019 Financial Consumer Agency of Canada 74 16 3 1 0 0 6 95 1 117
2018 Public Service 61 20 9 3 2 0 6 86 4 160250
2018 Financial Consumer Agency of Canada 71 18 7 1 0 0 3 92 1 104
2017 Public Service 62 19 7 2 1 1 7 88 4 172926
2017 Financial Consumer Agency of Canada 73 17 4 0 0 0 6 96 0 99

Question 70w. Overall, to what extent do the following factors cause you stress at work? Lack of job security

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 68 16 7 4 4 0 2 86 8 188032
2020 Financial Consumer Agency of Canada 79 7 5 3 4 1 3 88 7 149
2019 Public Service 68 14 6 4 5 0 3 85 9 180902
2019 Financial Consumer Agency of Canada 70 16 4 3 3 0 4 89 6 119
2018 Public Service 64 15 7 4 5 0 4 83 10 160852
2018 Financial Consumer Agency of Canada 60 17 11 3 4 0 6 81 7 103
2017 Public Service 61 17 8 5 5 1 4 82 10 174018
2017 Financial Consumer Agency of Canada 65 21 2 6 4 1 1 88 10 99

Question 70x. Overall, to what extent do the following factors cause you stress at work? Personal issues

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 46 30 15 5 3 0 1 77 8 188018
2020 Financial Consumer Agency of Canada 50 28 13 3 5 1 1 78 9 149
2019 Public Service 53 27 12 4 2 0 2 82 6 180485
2019 Financial Consumer Agency of Canada 50 32 10 5 0 0 3 84 5 119
2018 Public Service 48 29 14 4 2 0 2 79 7 160646
2018 Financial Consumer Agency of Canada 50 27 14 4 2 0 3 79 6 104
2017 Public Service 49 29 12 4 2 0 3 81 6 173693
2017 Financial Consumer Agency of Canada 51 24 12 7 1 2 2 79 9 99

Question 71. To what extent is stress from the COVID-19 pandemic negatively impacting your ability to carry out day-to-day work responsibilities?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 27 40 22 7 4 0 0 67 11 188168
2020 Financial Consumer Agency of Canada 33 44 15 4 3 1 0 78 7 149

Question 72. Overall, my level of work-related stress is...

Survey year Organization Very low
(%)
Low
(%)
Moderate
(%)
High
(%)
Very High
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 14 33 34 13 5 0 0 48 18 188144
2020 Financial Consumer Agency of Canada 17 35 26 13 8 1 0 52 21 150
2019 Public Service 17 34 33 12 4 0 0 50 17 181789
2019 Financial Consumer Agency of Canada 17 37 31 12 3 0 0 54 15 119
2018 Public Service 13 31 36 14 5 0 0 45 19 161633
2018 Financial Consumer Agency of Canada 16 37 28 17 3 0 0 52 19 103
2017 Public Service 12 30 38 14 6 0 0 42 20 174252
2017 Financial Consumer Agency of Canada 13 34 26 21 5 0 1 48 26 99

Question 73. After my workday, I feel emotionally drained.

Survey year Organization Always/Almost always
(%)
Often
(%)
Sometimes
(%)
Rarely
(%)
Never/Almost never
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 11 20 38 21 9 0 0 31 31 187534
2020 Financial Consumer Agency of Canada 12 21 32 21 13 1 1 34 33 149
2019 Public Service 10 18 38 23 11 0 0 34 29 180286
2019 Financial Consumer Agency of Canada 10 16 27 32 15 0 0 47 26 119
2018 Public Service 10 20 38 22 10 0 0 32 30 159815
2018 Financial Consumer Agency of Canada 9 15 43 23 10 0 1 33 24 102
2017 Public Service 9 20 39 22 10 0 0 32 29 173657
2017 Financial Consumer Agency of Canada 7 22 36 16 17 0 1 34 30 99

Question 74. My department or agency does a good job of raising awareness of mental health in the workplace.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 40 39 11 5 3 1 0 81 8 187949
2020 Financial Consumer Agency of Canada 50 35 8 4 1 2 0 86 6 147
2019 Public Service 31 40 15 8 4 2 0 73 12 181158
2019 Financial Consumer Agency of Canada 50 35 11 2 1 2 0 86 3 119
2018 Public Service 29 40 16 8 4 2 0 71 13 161108
2018 Financial Consumer Agency of Canada 46 40 10 3 0 2 0 87 3 105
2017 Public Service 24 40 16 9 6 4 0 67 15 173983
2017 Financial Consumer Agency of Canada 25 49 12 7 4 3 0 76 11 99

Question 75. I believe senior managers in my department or agency take adequate steps to support the mental health of employees during the COVID-19 pandemic.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 32 14 10 6 3 0 70 16 187564
2020 Financial Consumer Agency of Canada 46 28 5 12 5 3 1 76 18 149

Question 76. I would feel comfortable sharing concerns with my immediate supervisor about my mental health.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 28 12 11 8 1 1 69 20 187730
2020 Financial Consumer Agency of Canada 48 27 7 8 7 2 0 77 16 149

Question 77. My immediate supervisor supports my mental health and well-being.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 27 13 4 4 3 1 79 8 187225
2020 Financial Consumer Agency of Canada 57 24 10 5 3 2 0 82 8 148

Question 78. I would describe my workplace as being psychologically healthy.

A psychologically healthy workplace is one that promotes employees’ psychological well-being and actively works to prevent harm to employee psychological health due to negligent, reckless or intentional acts.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 34 33 15 10 7 2 0 68 17 188058
2020 Financial Consumer Agency of Canada 40 35 13 6 5 1 0 76 11 149
2019 Public Service 25 35 17 13 9 2 0 61 22 181482
2019 Financial Consumer Agency of Canada 26 47 16 7 4 0 0 73 11 119
2018 Public Service 23 35 18 13 10 2 0 59 23 161341
2018 Financial Consumer Agency of Canada 34 27 17 16 5 1 0 62 21 105
2017 Public Service 18 37 17 14 11 2 0 56 26 174038
2017 Financial Consumer Agency of Canada 22 40 16 11 7 3 1 64 19 99

Question 79a. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Clear and easy to understand.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 39 39 10 8 3 0 0 78 12 188293
2020 Financial Consumer Agency of Canada 62 29 5 3 0 1 0 92 3 149

Question 79b. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Provided in a timely manner.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 38 37 12 9 4 1 0 76 13 187495
2020 Financial Consumer Agency of Canada 55 29 5 9 0 1 0 85 10 148

Question 79c. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Relevant to the work that I do.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 35 37 17 6 3 1 1 74 9 186885
2020 Financial Consumer Agency of Canada 53 27 12 5 1 1 2 82 6 148

Question 79d. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Consistent with the information provided to me by my immediate supervisor.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 34 12 4 2 1 1 81 7 187583
2020 Financial Consumer Agency of Canada 65 21 9 0 0 3 2 90 0 149

Question 79e. I feel that the information I receive from my department or agency related to the COVID-19 pandemic is... Available in both official languages.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 65 18 6 1 1 7 3 92 2 187791
2020 Financial Consumer Agency of Canada 81 11 2 1 0 5 0 97 1 149

Question 80. Since the beginning of the COVID-19 pandemic, my department or agency has clearly communicated the mental health services and resources that are available to me.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 50 33 9 5 2 2 0 84 7 187455
2020 Financial Consumer Agency of Canada 59 26 6 5 1 2 1 87 6 146

Question 81. I would feel comfortable sharing concerns with my immediate supervisor about my physical health and safety.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 50 29 9 7 5 1 0 80 12 187389
2020 Financial Consumer Agency of Canada 64 18 8 5 5 1 0 82 10 146

Question 82. I am satisfied with the measures my department or agency is taking to protect my physical health and safety during the COVID-19 pandemic.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 52 28 9 6 4 1 0 81 10 187701
2020 Financial Consumer Agency of Canada 76 14 3 1 1 3 2 95 2 148

Question 84. I am equipped to support employees in my work unit who are experiencing mental health issues. (for supervisors)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 23 47 13 12 3 1 1 71 15 44705
2020 Financial Consumer Agency of Canada 40 40 7 7 3 3 0 83 10 30
2019 Public Service 21 45 14 12 4 2 2 68 17 41266
2019 Financial Consumer Agency of Canada 36 32 9 14 0 5 5 75 15 22

Question 85. Since the start of the COVID-19 pandemic, have you managed any employees who have been working remotely? (for supervisors)

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 89 11 44722
2020 Financial Consumer Agency of Canada 100 0 30

Question 86. My department or agency has provided me with adequate training and/or resources to manage a remote team during the COVID-19 pandemic. (for supervisors who manage employees who have been working remotely)

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 20 35 18 18 8 0 0 56 26 41680
2020 Financial Consumer Agency of Canada 27 30 13 23 7 0 0 57 30 30
Top of page

Duty to Accommodate

The duty to accommodate refers to the employer’s obligation to eliminate disadvantages to employees, prospective employees or clients that result from a rule, practice or physical barrier that has or that may have an adverse impact on individuals or groups protected under the Canadian Human Rights Act or identified as a designated group under the Employment Equity Act. It applies to all grounds of discrimination covered by the Canadian Human Rights Act (i.e., race, national or ethnic origin, colour, religion, age, sex (including pregnancy and childbirth), sexual orientation, gender identity or expression, marital status, family status, genetic characteristics (including a requirement to undergo a genetic test, or disclose the results of a genetic test), disability or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered). Employers must provide accommodation up to the point of undue hardship, taking into account essential job requirements.

Please note that the questions about duty to accommodate do not apply to employees who asked for office equipment to work remotely, unless their requests pertain to specific accommodation measures that help to reduce barriers to work, as per the Canadian Human Rights Act.

Question 87. Having carefully read the definition of duty to accommodate, did you have workplace accommodation measures in place before the COVID-19 pandemic which are no longer being met?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 9 91 187153
2020 Financial Consumer Agency of Canada 7 93 147

Question 88. Having carefully read the definition of duty to accommodate, have you requested workplace accommodation measures in the last two years?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 13 87 187417
2020 Financial Consumer Agency of Canada 14 86 149
2019 Public Service 16 84 181509
2019 Financial Consumer Agency of Canada 13 87 119
2017 Public Service 17 83 173939
2017 Financial Consumer Agency of Canada 13 87 99
2014 Public Service 15 85 180286
2014 Financial Consumer Agency of Canada 10 90 70

Question 89. Were the requests for workplace accommodation measures related to a disability?

A disability means any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

A barrier means anything — including anything physical, architectural, technological or attitudinal, anything that is based on information or communications or anything that is the result of a policy or a practice — that hinders the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 50 50 24105
2020 Financial Consumer Agency of Canada 33 67 21

Question 90. Were any workplace accommodation measures implemented?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 79 21 24104
2020 Financial Consumer Agency of Canada 86 14 21
2019 Public Service 81 19 29087
2019 Financial Consumer Agency of Canada 69 31 16
2017 Public Service 78 22 29537
2017 Financial Consumer Agency of Canada 78 22 13
2014 Public Service 78 22 27355

Question 91. I am satisfied with the workplace accommodation measures that were implemented.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 33 8 7 3 0 0 82 10 19149
2020 Financial Consumer Agency of Canada 50 33 6 0 6 6 0 88 6 18
2019 Public Service 48 32 6 9 4 0 0 80 13 23401
2019 Financial Consumer Agency of Canada 55 18 0 18 9 0 0 73 27 11
2017 Public Service 46 35 6 8 4 1 1 82 12 23169
2017 Financial Consumer Agency of Canada 38 53 0 0 0 0 10 100 0 10
2014 Public Service 50 32 6 7 4 0 0 83 11 21409

Question 92. I would feel comfortable requesting workplace accommodation measures from my immediate supervisor.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 48 30 9 5 3 2 3 82 8 187986
2020 Financial Consumer Agency of Canada 62 15 7 7 1 5 2 83 9 150
Top of page

Compensation

Question 93. In the last 12 months, has your pay or other compensation been affected by issues with the Phoenix pay system?

Survey year Organization Yes
(%)
No
(%)
Not sure
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 29 50 20 1 63 37 188516
2020 Financial Consumer Agency of Canada 27 55 17 1 67 33 150

Of those who indicated that their pay or other compensation had been affected:

Question 94. Have all your pay or other compensation issues been resolved?

Survey year Organization Yes
(%)
No
(%)
Total responses
2020 Public Service 37 63 53712
2020 Financial Consumer Agency of Canada 50 50 40

Of those who indicated that their pay or other compensation had been affected:

Question 95. I am satisfied with the support (e.g., regular information, follow-up, making enquiries on my behalf, offering emergency or priority pay) I received from my department or agency to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 11 20 17 20 26 1 4 34 49 53684
2020 Financial Consumer Agency of Canada 32 24 7 15 12 0 10 62 30 41

Of those who indicated that their pay or other compensation had been affected:

Question 96. I am satisfied with the support I received from the Pay Centre to help resolve my pay or other compensation issues.

Survey year Organization Strongly agree
(%)
Somewhat agree
(%)
Neither agree nor disagree
(%)
Somewhat disagree
(%)
Strongly disagree
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 7 16 15 21 36 1 3 24 60 53711
2020 Financial Consumer Agency of Canada 15 5 2 20 27 0 32 29 68 41

Question 97. To what extent have issues with the Phoenix pay system affected your decision to seek or accept another position (e.g., deployment, promotion, secondment, assignment, acting assignment) within your organization or the federal public service?

Survey year Organization Not at all
(%)
To a small extent
(%)
To a moderate extent
(%)
To a large extent
(%)
To a very large extent
(%)
Don't know
(%)
Not applicable
(%)
Most positive or least negative answers
(%)
Least positive or most negative answers
(%)
Total responses
2020 Public Service 45 18 12 7 6 2 10 71 15 188101
2020 Financial Consumer Agency of Canada 50 15 6 6 3 3 16 81 12 149
2019 Public Service 42 18 14 9 10 1 7 65 20 179367
2019 Financial Consumer Agency of Canada 50 23 12 7 3 1 4 77 10 115
2018 Public Service 42 16 13 9 11 1 8 63 22 161026
2018 Financial Consumer Agency of Canada 50 13 13 5 9 3 8 71 15 103
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